Xerox WC 7665 09-548 Xerographic prob exists

[copierpro]

When I power up I see a message Xerographic problem exists.

So I power down copier, check the toners, check the drums, reseat, power up and message on control panel gone. Press make copy and machine just goes into limbo, showing graphic of paper going through copier on display, nothing happens.

Delete job, go to web ui and login via IE. It states a fault code 09-548 exists. Look on Xerox site under fault codes and none exist like that. And that fault code does not appear on the control panel.

Anyone got the fix on this irritant? Machine has only 20K total clicks and is like new.

Thanks in advance

[xcopytech]

check fuser assy

[copierpro]

fuser unit check

looks completely normal great condition no paper gears food on fuser mod

[xcopytech]

does it warm up?

[copierpro]

yes - the fuser gets plenty hot. The message on display will come up "Xerographic system problem" power down and off it will go away yest paper will not begin feeding from tray when you try to make a copy. And when I go to internet explorer and type in IP address I see "system fault code 09-548 copy or print functions not available"

[xcopytech]

can you enter in dignostic and see in fault history which fault is most recent

[Milo Wilson]

I looked in my EDOC and there isn't an error code listed for 09-548. That would seem to be a Xerographic issue but no code listed

[copierpro]

latest fault code

the latest error code is 20.331.00 next is 03.338.00 which don't say anyhing except color control comm failure power off wait three minutes power on which does zero to fix it.

display reads "There is a problem with the Xerographic sysstem call for assistance"

[copierpro]

Centre Ware Internet Services

when I log in to 7665 form Internet here is what it says about ststem status:

09-548 - cannot print or copy
There is problem with the Xerographic system. User intervention is required to Power Off/Power On the machine. If the problem persists, Xerox Service is required. Copying and Printing are not available.

[xcopytech]

003-338 RAP
BSD-ON:3.2 PWB Communication (ESS - IIT) BSD
ESS PWB detected a communication failure between IIT and ESS. (IIT-ESS Communication
Fail 19.)
Procedure
If powering OFF then ON does not resolve the problem, perform the following:
1. Check ESS PWB and IIT/IPS PWB connections
2. Reinstall the software.
3. If the above actions do not resolve the problem, replace ESS PWB. (PL 11.5)

[copierpro]

thanks - I have a Xerox tch here with laptop and he is udating software now - this machine has only 20K total on meter but it also say unused for over a year gefore I got it here. I think updating software is issue. Will let you know thanks.

[copierpro]

I would not be causing this problem by using an aftermarket firewire ieee1394b from side rear of copier to controller box, would I?

The Xerox firewire that is silver cable is not proprietary is it? Can't be is my thinking - both are ieee1394b and both are 9 pin male each end.

the original firewire cable was missing when I got unit and I just ordered a replacement online. it is shooting no codes of its own on display

[xcopytech]

try to remove that cable ant power on machine.
if you get same problem then try with another cable.

[copierpro]

actually the fireware cable works fine - if I remove the cable it never even goes to ready because it picks up a firewire communication problem before it even goes to ready

[copierpro]

Well, nothing working. Still getting message on control panel "Xerographic system error call service"

Have checked drive motor for black drum it is OK; have updated system software to newest version; have put in new scorotron over drum, nothing working.

This has got to be something simple! Should I try a different drum? Though I here no drum drve chunks or gears grinding so it seems it should be OK there.