DC12 not printing from Bypass tray

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  • GusG
    Trusted Tech

    100+ Posts
    • Jul 2008
    • 198

    #1

    DC12 not printing from Bypass tray

    Hi. My newly installed (but not new) DC12 (with Fiery X12 RIP) won't print to the bypass tray (tray 5) yet it did so yesterday. I get a message on the RIP saying "Selected paper size is not available" despite the tray setup on the printer and the printer driver matching.

    Any clues to solving this is highly appreciated, thanks in advance.
  • TzALbg
    Trusted Tech

    100+ Posts
    • Dec 2007
    • 111

    #2
    Loosen connector PJ-416 on the main IOT PWB
    Reseat the connector

    Comment

    • GusG
      Trusted Tech

      100+ Posts
      • Jul 2008
      • 198

      #3
      Thanks, I'll try that

      Comment

      • hachetman
        Technician

        50+ Posts
        • Jul 2009
        • 96

        #4
        Originally posted by GusG
        Hi. My newly installed (but not new) DC12 (with Fiery X12 RIP) won't print to the bypass tray (tray 5) yet it did so yesterday. I get a message on the RIP saying "Selected paper size is not available" despite the tray setup on the printer and the printer driver matching.

        Any clues to solving this is highly appreciated, thanks in advance.
        I remember a little about this try going to mother x's web page and download the lastest driver to match your os don't use the one that comes on the cd suppiled with the copier
        Steve Baker
        hachet1_12@outlook.com

        Comment

        • GusG
          Trusted Tech

          100+ Posts
          • Jul 2008
          • 198

          #5
          Originally posted by TzALbg
          Loosen connector PJ-416 on the main IOT PWB
          Reseat the connector
          Originally posted by TzALbg
          try going to mother x's web page and download the lastest driver
          I haven't tried working on the connector but I realised that the bybass works just fine when I copy. I've tried all the drivers that I've found for Windows XP on X's site plus the one that was on the fiery itself. No joy.
          I've got the X12 v. 1.5 SP2 with the following patches installed:
          1-IT20F
          1-K32ZJ
          1-i7sg8
          Could it be needing a patch like the composite patch (over 400MB)?

          Comment

          • davidj7
            Service Manager

            Site Contributor
            1,000+ Posts
            • Jan 2009
            • 1107

            #6
            are u able to change the settings to Tray 5 bypass in command workstation and does it work then?
            a machine is only as good as your tech : source:screwtape ; the scary one

            Comment

            • xcopytech
              Service Manager

              1,000+ Posts
              • Aug 2006
              • 1792

              #7
              do not instal composite patch
              composite patch is for version 1.5 not for 1.5 sp2

              ver 1.5 sp2 is newer and have composite patch in installation files.

              Comment

              • GusG
                Trusted Tech

                100+ Posts
                • Jul 2008
                • 198

                #8
                Originally posted by davidj7
                are u able to change the settings to Tray 5 bypass in command workstation and does it work then?
                Yes, I've tried that and it still says "Selected paper size is not available"

                Comment

                • GusG
                  Trusted Tech

                  100+ Posts
                  • Jul 2008
                  • 198

                  #9
                  Originally posted by xcopytech
                  do not instal composite patch
                  composite patch is for version 1.5 not for 1.5 sp2

                  ver 1.5 sp2 is newer and have composite patch in installation files.
                  Thanks, I'll stop the download right away

                  Comment

                  • davidj7
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Jan 2009
                    • 1107

                    #10
                    are you able to select 12*18 on tray 5 in copy mode . you might have to activate the extended paper size option in the service mode
                    a machine is only as good as your tech : source:screwtape ; the scary one

                    Comment

                    • GusG
                      Trusted Tech

                      100+ Posts
                      • Jul 2008
                      • 198

                      #11
                      Originally posted by davidj7
                      are you able to select 12*18 on tray 5 in copy mode . you might have to activate the extended paper size option in the service mode
                      Hi David, yes I can copy to 12x18". This morning I also tried to do an align trays on tray 5 from Workstation just to see if it would work, it didn't.

                      Comment

                      • davidj7
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Jan 2009
                        • 1107

                        #12
                        let me get this right , you can copy from tray 5 in any size , any thickness. You cannot print from Tray 5 from a4 to 12x18 any thickness. is that correct?
                        a machine is only as good as your tech : source:screwtape ; the scary one

                        Comment

                        • GusG
                          Trusted Tech

                          100+ Posts
                          • Jul 2008
                          • 198

                          #13
                          Originally posted by davidj7
                          let me get this right , you can copy from tray 5 in any size , any thickness. You cannot print from Tray 5 from a4 to 12x18 any thickness. is that correct?
                          Yes, that's right, copying all sizes and thicknesses fine, printing any size or thickness not working

                          Comment

                          • xcopytech
                            Service Manager

                            1,000+ Posts
                            • Aug 2006
                            • 1792

                            #14
                            download composite patch from xerox site, install it and then download driver for fiery x12 ver 1.5 vith composite patch.

                            maybe your print driver is different then fiery system software version

                            Comment

                            • GusG
                              Trusted Tech

                              100+ Posts
                              • Jul 2008
                              • 198

                              #15
                              Originally posted by xcopytech
                              download composite patch from xerox site, install it and then download driver for fiery x12 ver 1.5 vith composite patch.

                              maybe your print driver is different then fiery system software version
                              Yesterday Xcopytech told me that the fact that I have SP2 it already includes the composite patch. Also I have tried all the XP drivers I can find on the Xerox page including the Win 2000 one as well as one I got from the RIP itself, all give the same issue.

                              Comment

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