DC12 not printing from Bypass tray

[GusG]

Hi. My newly installed (but not new) DC12 (with Fiery X12 RIP) won't print to the bypass tray (tray 5) yet it did so yesterday. I get a message on the RIP saying "Selected paper size is not available" despite the tray setup on the printer and the printer driver matching.

Any clues to solving this is highly appreciated, thanks in advance.

[TzALbg]

Loosen connector PJ-416 on the main IOT PWB
Reseat the connector

[GusG]

Thanks, I'll try that

[hachetman]

Hi. My newly installed (but not new) DC12 (with Fiery X12 RIP) won't print to the bypass tray (tray 5) yet it did so yesterday. I get a message on the RIP saying "Selected paper size is not available" despite the tray setup on the printer and the printer driver matching.

Any clues to solving this is highly appreciated, thanks in advance.

I remember a little about this try going to mother x's web page and download the lastest driver to match your os don't use the one that comes on the cd suppiled with the copier

[GusG]

Loosen connector PJ-416 on the main IOT PWB
Reseat the connector

try going to mother x's web page and download the lastest driver

I haven't tried working on the connector but I realised that the bybass works just fine when I copy. I've tried all the drivers that I've found for Windows XP on X's site plus the one that was on the fiery itself. No joy.
I've got the X12 v. 1.5 SP2 with the following patches installed:
1-IT20F
1-K32ZJ
1-i7sg8
Could it be needing a patch like the composite patch (over 400MB)?

[davidj7]

are u able to change the settings to Tray 5 bypass in command workstation and does it work then?

[xcopytech]

do not instal composite patch
composite patch is for version 1.5 not for 1.5 sp2

ver 1.5 sp2 is newer and have composite patch in installation files.

[GusG]

are u able to change the settings to Tray 5 bypass in command workstation and does it work then?

Yes, I've tried that and it still says "Selected paper size is not available"

[GusG]

do not instal composite patch
composite patch is for version 1.5 not for 1.5 sp2

ver 1.5 sp2 is newer and have composite patch in installation files.

Thanks, I'll stop the download right away

[davidj7]

are you able to select 12*18 on tray 5 in copy mode . you might have to activate the extended paper size option in the service mode

[GusG]

are you able to select 12*18 on tray 5 in copy mode . you might have to activate the extended paper size option in the service mode

Hi David, yes I can copy to 12x18". This morning I also tried to do an align trays on tray 5 from Workstation just to see if it would work, it didn't.

[davidj7]

let me get this right , you can copy from tray 5 in any size , any thickness. You cannot print from Tray 5 from a4 to 12x18 any thickness. is that correct?

[GusG]

let me get this right , you can copy from tray 5 in any size , any thickness. You cannot print from Tray 5 from a4 to 12x18 any thickness. is that correct?

Yes, that's right, copying all sizes and thicknesses fine, printing any size or thickness not working

[xcopytech]

download composite patch from xerox site, install it and then download driver for fiery x12 ver 1.5 vith composite patch.

maybe your print driver is different then fiery system software version

[GusG]

download composite patch from xerox site, install it and then download driver for fiery x12 ver 1.5 vith composite patch.

maybe your print driver is different then fiery system software version

Yesterday Xcopytech told me that the fact that I have SP2 it already includes the composite patch. Also I have tried all the XP drivers I can find on the Xerox page including the Win 2000 one as well as one I got from the RIP itself, all give the same issue.