Paper Path Issue w/ DocuColor 5799
I'm hopeing someone might be able to help me with this. I'm an IT guy for a small company and we have an old DocuColor 5799. I'm getting a paper jam consistantly in the same place. I know enough about printers/copiers to have disassembled it proporly and pinpoint exactly where it is happening, and i'm hopeing that someone might be able to tell me a quick (or lengthy if necessary) fix.
To give a background, shortly before this problem arose, someone got some card stock jammed in it, opened up the front, and attempted to pull the drum carriage out with a paper jam. I have since disassembled it and carefully removed all traces of paper that I could find.
The copier has no errors on it, i hit the start button and the image is scanned and the four color toner drums rotate proporly to put the image onto the drum (from what i guess, this is the process). The paper is then pulled up from the tray below, or from the bypass tray, it goes through the first set of pickup rollers (controlled by knob "C" on the front). The second set of rollers (controlled by knob "B" on the front)is where the paper curves up to contact the drum. One of these rollers is metal, the other is rubber. It is right here where the paper james up. The paper gets all curled up in between the first and second rollers. I reconditioned the rubber on all the rollers so they are plenty sticky and it still does it, always in the exact same spot, though when I feed paper through manually using the knobs on the front, everything goes through smoothly.
Some things i have observed in my troubleshooting that might help someone help me. There is a single metal roller with rubber rollers on opposite ends of it. This roller appears to move at some point in the process from near contact with the drum, to 1/2 inch or so away from the drum. This roller, from what I can tell as it has rubber rollers on either end that mate with rubber around the edge of the drums, should come in contact with the drum, but it doesn't on mine. Could this perhaps have something to do with it? because, as best I can tell, this is the next part of the paper path.
Any help would be greatly appreciated, please feel free to e-mail me directly at bradley.walter@verizon.net if you have any additional questions that may help with my inquary.
Thanks In Advance,
Bradley D. Walter
To give a background, shortly before this problem arose, someone got some card stock jammed in it, opened up the front, and attempted to pull the drum carriage out with a paper jam. I have since disassembled it and carefully removed all traces of paper that I could find.
The copier has no errors on it, i hit the start button and the image is scanned and the four color toner drums rotate proporly to put the image onto the drum (from what i guess, this is the process). The paper is then pulled up from the tray below, or from the bypass tray, it goes through the first set of pickup rollers (controlled by knob "C" on the front). The second set of rollers (controlled by knob "B" on the front)is where the paper curves up to contact the drum. One of these rollers is metal, the other is rubber. It is right here where the paper james up. The paper gets all curled up in between the first and second rollers. I reconditioned the rubber on all the rollers so they are plenty sticky and it still does it, always in the exact same spot, though when I feed paper through manually using the knobs on the front, everything goes through smoothly.
Some things i have observed in my troubleshooting that might help someone help me. There is a single metal roller with rubber rollers on opposite ends of it. This roller appears to move at some point in the process from near contact with the drum, to 1/2 inch or so away from the drum. This roller, from what I can tell as it has rubber rollers on either end that mate with rubber around the edge of the drums, should come in contact with the drum, but it doesn't on mine. Could this perhaps have something to do with it? because, as best I can tell, this is the next part of the paper path.
Any help would be greatly appreciated, please feel free to e-mail me directly at bradley.walter@verizon.net if you have any additional questions that may help with my inquary.
Thanks In Advance,
Bradley D. Walter
Comment