[Error Code] Resetting 077-909

[MrBafner]

We have a Xerox 5065II which I believe is the Australian version of the DC250.

For over a week now we have been paying technicians to clear an error, 077-909.

The error started when a sheet of 60gsm paper was stuck in the input 2A. The paper was removed and the error reset ... this happened 3 times but on the 3rd time the error could not reset.

Called in the technicians ... $600 later, they are now ordering the big main board in the back of the machine ... $1500 (plus labour). They have replaced the sensors, removed everything and checked in another machine.

They say they cannot gaurantee they can clear the error, but the next step is to pull the machine apart at a rate of $145 per hour, but may take upto 16 hours. All parts and accessories on top of this rate.

This is what has been done to date:

1) Sensors removed and replaced. The sensor that was removed replaced the next sensor, check error and proceed to the next sensor.
2) Fuser replaced with a different fuser
3) Exit module replaced
4) Initialised the NVM - I/O, etc

any advice would be helpful, we have had nearly 2 weeks downtime and still no resolve.

[CT Copier Repair]

ok sounds like a hose job to me

RAP 077-909
IOT semsors detected paper when machine powered on or interlock closed
if they replaced the sensor and it did not go away then an NVM chain link needs to be reset
or the interlock(s) have a problem
did you try a hard power cycle
turn it off and unplug it
wait 3 minutes and restart the machine

I'll fly to australia for what they are going to charge you
16 hours at 145 an hour

[CT Copier Repair]

another thought
did the paper size get changed by any means
if so it can lock the machine up confirm that the paper size and tray that caused the initial jam is set the same

just a flukey xerox thing

[MrBafner]

The paper size was printed as custom paper size 225mm wide x 305mm high from the bi-pass tray 5. Around 900 sheets ran through until this error occurred.

[MrBafner]

They did reset a few NVM, but I could try to NVM chain link needs to be reset if you told me.

[kalindd]

1 - Enter UI diagnostics and go to NVM read/write (DC131).
2 - Read chain link 742-065. The value of this location is the chain link code for the sensor that the system last detected actuated.
3 - Using the attached diagram check the sensor indicated. An example would be: 742-065=94202 (94-202). The attached diagram shows this as the Post 2nd Btr sensor.
4 - Using component control check the sensor indicated.
5 - Replace the faulty sensor.

Second is to check the pin shown on pin.jpg. You want it to be shorten. Take it off and reform it like it is shown on the pic.
Good luck!

[MrBafner]

Thanks for this information, it is really usefull.

The current value of 742-065 is 77108, which indicates sensor 2.

I changed it to 94202 which bought up the options Scan, Network, Copy, & Web but could not print due to an error. After rebooting the NVM returned to 77108.

The technicians already replaced this sensor, in fact they took out that complete module and switched it with a module from another machine. The error remained.

They have ordered the main board ... the big one at the back of the machine, but doesn't seem to be one for the 5065II in the country. They have 1 from a 5065, which looks identical, but has different numbers printed all over the board.

They say they have tried all avenues which leads to them believing the board is failing.

I will have them check out the pins before they replace the board.

I did try to remove the plug, they seem pretty fragile and I could not remove it ... there must be a trick to removing the plug.

They have told me that their next step if the board does not work is to individually check the wiring in the machine ... 1 at a time.

Thanks for the information ... I am very grateful for any information that may solve this problem as I have some pretty annoyed customers constantly phoning me.

[kalindd]

You should not change 742-065 it is only for information.
Anyway, I bet the pins are your problem. It's not that hard to take it out.
You can cut the two wires and connect them directly to each other, if you want to.
I had this exact problem in the past. The service guys before me have changed every possible pwb in the machine and finally the problem was this pin.
Good luck.

[WIWA]

Well go back to the basis just in case check the drawer plug and the one inside the machine some times get dirty by toner dumped from a full transfer assy. some times a piece of paper prevent good contact by the way clean it carefully and add some deoxite to enhance condutivity.



Hope this help,

WIWA 72
GONZALOS BUILD V,1.0

[azehnali]

I think your problem is the female connector that the tray with the fuser goes into
Take the whole tray out and check male and female connector
The tray with the fuser in it and all the other components
The connector is in the back towards middle
Black color

[MrBafner]

Thanks to everyone that replied.
The technicians come, replaced the main board and afterwards the error was still showing.
I pointed them to the suggestions in this forum and told them there is some great information on this site.

Kalindd I too think it was the pins, I made them take out the entire sliding draw and remove the pin and replace it again.

The checked a few other things, but didn't really touch anything else. They put it all back together and you little ripper ... no error.

There was 2 techs that come out to fit the board and try to solve the error. Hopefully they will join the forum and contribute as well

Thanks heaps for your suggestions, they all definately helped!!

[MrBafner]

Thanks to all that responded ... the techs come out and replaced the main board and the error was still there.

Pointed them to the forum, showed them the possible solutions and Kalindd solution with the pin seems to have fixed the problem.

They took out the unit, removed the plug - checked it out and replaced it ... looked over the entire thing, replaced the unit and woot woot woot - no more error.

They packed up their stuff, waited for payment and left with the old board.

Thanks again for all the assistance.

[Scarecrow]

I am very curious as to what the charge for the repair was. Ton of time, ton of parts, and it turns out no parts were needed. A tech that has seen this problem before could solve it a few minutes. I would feel like an idiot charging for all the parts and labor that was done here. We all have to eat, but sometimes we loose. If I were the tech, I would have given the customer a billable loaner, brought the thing back to my wizard repair shop, hopefully found the problem after a month's worth of time, brought it back to the customer, and charge the customer for a service call and 1 hour of time. I would loose big time, but the customer would be happy and hopefully tell a few potential - and hopefully new - customers. And I could wake up and look in the mirror knowing that I didn't take advantage of anybody because I - as an expert copier repair technician - didn't rape a customer because I didn't know how to repair it. Just my thoughts ---
Glenn

[IGEN93]

Re: Resetting 077-909

I am very curious as to what the charge for the repair was. Ton of time, ton of parts, and it turns out no parts were needed. A tech that has seen this problem before could solve it a few minutes. I would feel like an idiot charging for all the parts and labor that was done here. We all have to eat, but sometimes we loose. If I were the tech, I would have given the customer a billable loaner, brought the thing back to my wizard repair shop, hopefully found the problem after a month's worth of time, brought it back to the customer, and charge the customer for a service call and 1 hour of time. I would loose big time, but the customer would be happy and hopefully tell a few potential - and hopefully new - customers. And I could wake up and look in the mirror knowing that I didn't take advantage of anybody because I - as an expert copier repair technician - didn't rape a customer because I didn't know how to repair it. Just my thoughts ---
Glenn

I agree with Glenn, I have same error with 550, which prints in black and white mode but gives same error 077-909 , when copy command is given in color mode .
I would like to have any suggestions if anyone has faced this problem before .

[Phil B.]

Re: Resetting 077-909

I agree with Glenn, I have same error with 550, which prints in black and white mode but gives same error 077-909 , when copy command is given in color mode .
I would like to have any suggestions if anyone has faced this problem before .

10 year dead thread. please start your own new thread.