[CQ] 9-383 xerox 2636

[Tinochka]

Hi.
Can anybody look at eureka about this code?
I don't have one for xerox 2636.
Thanks

[livewire]

Re: 9-383 xerox 2636

It's about WorkCentrePro C2636, right?
What is this, Xerox 2636?
9-383 applies to Black Drum Cartridge.
Replace drum and reset the NVM for this fault.

[xcopytech]

Re: 9-383 xerox 2636

09.383, 09-548 Black ATC Sensor

The Black ATC Sensor detects an insufficient amount of developer material

Check black developer assy.

You need WCPS diagnostic navigator to reset this code.

[Tinochka]

Re: 9-383 xerox 2636

Thank you
I read some of that information in doc.
But I would like to have some information from eureka. Probably somebody had the same fault code but the cause of the problem was different.
I check the developer material, reseted the fault code, but nothing helps.

When I connect to mashine via diagnostic navigator, I dont see information about supplies (toners, drums...) I can see only 0%

So I think the cause of my problem is different than described in doc. That is why I need some informations from Eureka.
Thanks.

P.S. The customer says, there were some prints outs covered with black toner.

[zeeeba]

Re: 9-383 xerox 2636

PM me I have some information.