xerox w/c 5855 scan... goes blurry

[landspeeder]

When the client is scanning to a P/C or making copies, thru the dadf, the scans or copies become blurry...like not using glasses to read when you need them......if they shut the machine off and then power up its fine for a while then becomes blurry again...any ideas? The ser. manual doesnt say anything and the error log doesnt have any errors except for some paper jams
Thanks

[Exok]

Re: xerox w/c 5855 scan... goes blurry

My first guess would be something mechanical with the scanner. Possibly a loose or miss-positioned mirror. Maybe dirt build up on the scan rails is causing jitter. Does the problem differ between ADF and glass scanning? If its only with the ADF, maybe there is too much space between the original and the scan glass. If the original is not against the glass you can get the type of CQ problem you described.

[landspeeder]

Re: xerox w/c 5855 scan... goes blurry

My first guess would be something mechanical with the scanner. Possibly a loose or miss-positioned mirror. Maybe dirt build up on the scan rails is causing jitter. Does the problem differ between ADF and glass scanning? If its only with the ADF, maybe there is too much space between the original and the scan glass. If the original is not against the glass you can get the type of CQ problem you described.

Morning!
If it was mech. would power off/on fix it for a while? Unless by doing this it goes to a home position on power up and then slowly creaps away from home. They never do the glass scan so they dont know and since it is a on/off problem they dont want to stand there and watch.... anyways its a out of focus situation like a camera which in a way it is the same thing...so what controls the focus on a scan....if it was a DADF clearance issue then the po/po wouldnt help that...sigh...thanks for your help by the way...also do you have a firmware update as the xerox site shows last march/13 as most current...firmware can be a help also

[blackcat4866]

Re: xerox w/c 5855 scan... goes blurry

Is the resulting image compressed or stretched? Perhaps you've got a document feeder motor speed problem. If yes, it would never have a problem from the glass. =^..^=

[landspeeder]

Re: xerox w/c 5855 scan... goes blurry

Is the resulting image compressed or stretched? Perhaps you've got a document feeder motor speed problem. If yes, it would never have a problem from the glass. =^..^=

Nope just blurry...out of focus....not comp or stretched... thks

[adriansto]

Re: xerox w/c 5855 scan... goes blurry

WorkCentre_5845-5890_system-sw07119010335100 is the last version.
But you must check if the scan from platen is good.
Defocusing problem is not a software problem.

[landspeeder]

Re: xerox w/c 5855 scan... goes blurry

WorkCentre_5845-5890_system-sw07119010335100 is the last version.
But you must check if the scan from platen is good.
Defocusing problem is not a software problem.

Have you seen de-focusing and what was the cause....what if I email you a sample.... also can I get the firmware update from you...would N/A version be different from Europe

[adriansto]

Re: xerox w/c 5855 scan... goes blurry

Have you seen de-focusing and what was the cause....what if I email you a sample.... also can I get the firmware update from you...would N/A version be different from Europe

stoadis@gmail.com for sample.
The firmware is for all markets

[landspeeder]

Re: xerox w/c 5855 scan... goes blurry

stoadis@gmail.com for sample.
The firmware is for all markets

I will send tomorrow...also can I get the firmware from you ours seems to be outa date...thanks

[adriansto]

Re: xerox w/c 5855 scan... goes blurry

I will send tomorrow...also can I get the firmware from you ours seems to be outa date...thanks

Will talk tomorrow on mail