DCP8060 folding notch in leading edge center of paper

[olsong]

Customer has DCP8060 and it is bending a 1/2" section of the leading edge of the paper when it feeds.
Replaced the "Feed Roller Assembly & Separation Pad Kit" and yet the small bent spot remains.

Anyone have any suggestions?

[raym]

where is the bend? in the center of lead edge? left corner or right corner? does it do it after feed but before drum? i have seen a couple of things cause a fold in the center. the small roller in cassette by the sep. pad may have built up paper dust under it. i've also seen toner cartridges do this a couple of times. they had a small burr in center, bottom of cartridge. a little more info may help if its not one of these things.

[raym]

you can try to feed thru the multi-purpose tray if you haven't already. if it doesn't fold edge then you know its a problem in cassette area or possibly a label or something stuck under the plate where paper makes the u-turn to go into drum cavity.

good luck,
ray