Designjet T2300

[Lance15]

Just got a call in for a Designjet T2300 getting an 86:01. Never worked on a T2300 before. Any friendly hints or tricks beyond the normal (jammed in paper, belt) to look for?

The description I got was: "Plotter reset itself and went through diagnostics test and giving message that it "found a failing part - error code 86:01"".

Haven't looked at it yet.

Thanks in advance!
Lance

[Kiran Otter]

Re: Designjet T2300

It's probably the belt.

The T2300 is little odd with the scanner built into the top of it but it's just another T-series printer otherwise. If you've done a belt on a T610/T1100/etc.. you won't find any surprises.

Kiran

[theengel]

Re: Designjet T2300

I've worked for days on 86:01. But then, sometimes you get lucky. Yesterday I had one where I walked in, properly closed the printhead latch, and it was ready to go.

[Lance15]

Re: Designjet T2300

Turns out it was a super simple problem once I figured out how to open the "top cover". They were also saying it was telling them the scanner needs to be cleaned or something and it "resets" (whatever that means). I'm going to look at the user manual and see what it says about cleaning the scanner.

Gunk on the encoder strip. Loads of 87:01 errors.

[Kiran Otter]

Re: Designjet T2300

Hmm! But why was there gunk on the encoder strip??

And I have to admit, the first time I stood in front of one, I couldn't find the latch to lift the scanner. I had to have the customer show me.

Kiran

[theengel]

Re: Designjet T2300

the first time I stood in front of one, I couldn't find the latch to lift the scanner. I had to have the customer show me.

Don't you love those moments?

That got me thinking:

http://www.copytechnet.com/forums/rants-raves-and-everything-else/114621-new-age-tech.html#post543297

[Lance15]

Re: Designjet T2300

Ugh.....

Got a call back about the "rebooting" I mentioned.

Noticed sporadic 79:04 errors in the log. On my reply back, I mentioned this could be caused by application/document/driver. Plotter has the latest firmware available. Do you think they would research that part of it???? Of course not! I have no responsibility whatsoever on the PC side.

My question now is, is there anything PLOTTER-WISE that could sporadically cause 79:04's?

[Kiran Otter]

Re: Designjet T2300

There's a whole section in the service manual regarding 79:04. It's a generic firmware error and could be caused by a variety of things.

If it's happening when they're printing, then it's job related.

I've had a -lot- of issues with people using Adobe Reader to print PDFs (and not just lately. More like since the dawn of time.) If your user is printing PDFs have them try Foxit Reader instead. Other than that I would just follow the troubleshooting in the manual, but it's mostly a matter of trial and error to see what's causing the problem.

Kiran

[Lance15]

Re: Designjet T2300

Of course as expected, it's going to be an application/document/driver issue.

Here's what's what......

Someone (unknown process) scans architectural drawings and uploads them to some proprietary "storage/viewing/printing" system called DigialPaper. DigitalPaper is just a webapp with built in viewing & printing (not sure if they can edit anything). The PC that was having the issue yesterday has the GL/2 driver installed (model specific, not UPD). The user wasn't there, so, a user with administrative rights logged on (may or may not make a difference) and no problems! It printed two of these scans from this DigitalPaper system.

I knew this wasn't going to be anything with the plotter. I wish people would read E-Mails, as I explained things THEY would have to look at! It's always a hardware problem........

Sorry for the rant guys, it's frustrating.

Probably won't be the last I hear about this.

I printed the whole section on the 79:04 error and how to troubleshoot it and gave it to the contact today. Unfortunately, we can't magically appear onsite when an error happens. They now have something to look at and possibly track the problem down with.

[Lance15]

Re: Designjet T2300

I knew I'd see this again. User complaining of the SAME issue. I'm giving them pricing for a new formatter and HDD as they are asking for. We are not able to troubleshoot application/document/content/driver issues. Hardware only. I'm overwhelmed, however.

Should I give pricing for CN727-67044 - T2300 Formatter w/ HDD SV or CN727-67042 - T2300 Formatter w/o HDD SV and swap the HDD or CN727-67037 - Zelig SATA HDD w/ FW SV???

What are the ramifications if both the formatter & HDD are replaced together?

Thanks!!

[Kiran Otter]

Re: Designjet T2300

You can replace them together, there's nothing to that. But once the HD is used in a printer, it can't be used in another. The formatter can.

Are they getting this when printing a particular scan, or any scan? I'm just curious; I know you said you can't get them to troubleshoot it. But if you can get the scan that crashes the printer and try it on another, it should rule out if it's the printer or not. A formatter and drive is an expensive shot in the dark.

Kiran

[Lance15]

Re: Designjet T2300

They have a proprietary system that they use. They have GIS plots scanned somehow. The user couldn't explain the process....hence.....USER. The frontend is a web-based app that they log into using credentials. They pull up the plot they are looking for and hit the 'print' icon. That pulls up the locally installed print window. From what I saw, this is a view-only app.

Yes, the formatter/HDD is over a thousand dollars! However, they don't want to look at this from their end, so, I'm giving them pricing for what they are asking for. I'm going to tell them there are no guarantees. I'm also going to tell them about a 130 I had this EXACT issue with last year. In that case, the user opened a picture (plain 'ol JPG) into Photoshop and printed. The plotter rebooted. I opened the SAME picture into the default picture viewer and it printed fine.

In both cases, the Event Log has/had numerous 79:04's.

Thanks Kiran. I'm going to quote them the formatter with HDD option.

[Lance15]

Re: Designjet T2300

Received a CC E-mail the other day indicating they might want to look at this from their point-of-view. I would too, considering an un-guartenteed $1200 repair bill.

[Lance15]

Re: Designjet T2300

They wanted the formatter bundle replaced.

I replaced it today. Wasn't ready for what needed to be done, though. Was sweating a time or two.

Looked at the service manual just to see if there were any pre-reqs. The only thing I noticed was about the ATA Password jumper. Followed the directions. Installed with the jumper. The plotter 79'ed. Turned it off, removed the jumper, turned back on. Got a message about updating to the latest firmware. Had to eventually download it from one of the customers PC. Plopped it on a stick and updated to the latest (IG_10_04_00.1). The unit now booted up normally. I screwed down the thumbscrews and turned it off to install the PostScript USB stick. When I turned it back on, I got 01.0 error. Hmmmmm. Removed the stick. Same thing. Unscrewed it, take out, put back in (didn't screw it back down). Booted fine. Screwed it down. Got the 01.0 again. Reseated the formatter, but didn't screw the thumbscrews down as tight. Booted fine. Guess it was seated to far into the Engine? Reinstalled the PostScript stick and installed that. Had to call internal IT so they could change the MAC to get it back on the network. A user printed a bunch of PDF's while I was there. Seemed to be okay. Couldn't test this DigitalPaper thing they use.

[Kiran Otter]

Re: Designjet T2300

Well that's bizarre! Did you blow out the emod real good? Since that connector faces up, it's a trap for any dust/debris that wants to get into it when you have the formatter out. That's all I can think of.

Kiran