9040mfp check cables?

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1611

    #1

    9040mfp check cables?

    Got a strange problem. Clients 9040mfp won't initialize scanner. Says check cables and we have replaced
    scanner control board, scanner power supply and scanner motor. Same result. The scanner does not move at all. We can easily slide it back and forth manually but no good on its own.

    Any ideas?
  • Lance15
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jun 2015
    • 1086

    #2
    Re: 9040mfp check cables?

    Had the same issue on a Color LaserJet 4730. Turned out to be a formatter issue.

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    • 20 year tech
      Senior Tech

      500+ Posts
      • May 2014
      • 577

      #3
      Re: 9040mfp check cables?

      old tech pub from the archive
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