M3035 print quality issue

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  • buzz
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2013
    • 287
    #1

    M3035 print quality issue

    2 cartridges were replaced to try to resolve this issue, one compatible, one OEM, no go. Highly doubt its the cartridge, but I'm gonna go back to the customers office with one of my known good ones to test.

    Stopped halfway and problem occurs before the fuser.
    Transfer roller had some debri at the left side bushing area, looked like an old dead dried lizard. Removed the GEICO gecko and thought that might be it, but not.

    Here are the samples:

    scan_Page_1_Page_1.jpgscan_Page_1_Page_2.jpg

    Customer looking to replace this old MFP, I agree, but any thoughts on this problem would help on this decision.

    Thanks!
    Tags: None
    • Lance15
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jun 2015
      • 1073
      #2
      Re: M3035 print quality issue

      ECU

      Have replaced a bunch on the P3005. The M3035 is just a P3005 with a scanner on top.

        Comment

        • theengel
          Service Manager

          1,000+ Posts
          • Nov 2011
          • 1784
          #3
          Re: M3035 print quality issue

          My guess would be the transfer roller.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22929
              #4
              Re: M3035 print quality issue

              What repeating interval? Do you have a ruler? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • geralex1958
                  Junior Member

                  Site Contributor
                  • Jul 2015
                  • 4
                  #5
                  Re: M3035 print quality issue

                  Originally posted by buzz
                  2 cartridges were replaced to try to resolve this issue, one compatible, one OEM, no go. Highly doubt its the cartridge, but I'm gonna go back to the customers office with one of my known good ones to test.

                  Stopped halfway and problem occurs before the fuser.
                  Transfer roller had some debri at the left side bushing area, looked like an old dead dried lizard. Removed the GEICO gecko and thought that might be it, but not.

                  Here are the samples:

                  [ATTACH=CONFIG]36890[/ATTACH][ATTACH=CONFIG]36891[/ATTACH]

                  Customer looking to replace this old MFP, I agree, but any thoughts on this problem would help on this decision.

                  Thanks!
                  Seems like black drun/ cleaner blade problem

                  Sent from my SGH-I317M using Tapatalk

                    Comment

                    • buzz
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Aug 2013
                      • 287
                      #6
                      Re: M3035 print quality issue

                      ok, i'm officially fired.

                      i believed the customer at his word who tried multiple toners with the same issue and was gullible to belee' dat.

                      i went there with my own "known" good toner and the image cleared up!!!!



                      Thanks for your responses, sorry for wasting your time

                        Comment

                        • theengel
                          Service Manager

                          1,000+ Posts
                          • Nov 2011
                          • 1784
                          #7
                          Re: M3035 print quality issue

                          Oh, you should know better than to trust a customer.

                            Comment

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