HP Color Laserjet M651 Error 13.B2.D2

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  • copyguy69
    Technician

    50+ Posts
    • Feb 2016
    • 91
    #1

    HP Color Laserjet M651 Error 13.B2.D2

    Replaced one of the toner motors and cleaned the printer. Now I am getting the error and no paper will feed from tray 2. Went over all connections twice and double checked everything I touched. Took off the paper cassette front so I could see in and it looks like the primary feed roller is not dropping down to even try and feed the paper and it does not rotate. Any suggestions are welcome. Thanks in advance

    copyguy69
    Tags: error, feed, front, paper, roller
    • Lance15
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jun 2015
      • 1071
      #2
      Re: HP Color Laserjet M651 Error 13.B2.D2

      Pickup assembly. Just did one of these a couple of weeks ago. In my case, it turned out a piece of plastic that held a spring in place inside the assembly broke.

        Comment

        • Metrofuser
          Technician
          • Sep 2017
          • 22
          #3
          Re: HP Color Laserjet M651 Error 13.B2.D2

          Originally posted by copyguy69
          Replaced one of the toner motors and cleaned the printer. Now I am getting the error and no paper will feed from tray 2. Went over all connections twice and double checked everything I touched. Took off the paper cassette front so I could see in and it looks like the primary feed roller is not dropping down to even try and feed the paper and it does not rotate. Any suggestions are welcome. Thanks in advance

          copyguy69

          Have you checked the connector at J115 on the DC Controller PCA? that's where the pick up assembly gets plugged in.

          Thanks!
          Will at Metrofuser.com
          • HP Remanufactured Printers
          • OEM and Compatible Printer Parts
          • Printer Repair Training
          • Laser Printer Technical Support


          908-245-2100 New Jersey & California

            Comment

            • Metrofuser
              Technician
              • Sep 2017
              • 22
              #4
              Re: HP Color Laserjet M651 Error 13.B2.D2

              Also you can test the motor function in the component test section of the troubleshooting menu

              Thanks!
              Will at Metrofuser.com
              • HP Remanufactured Printers
              • OEM and Compatible Printer Parts
              • Printer Repair Training
              • Laser Printer Technical Support


              908-245-2100 New Jersey & California

                Comment

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