[CQ] Faded print on HP Color 4600

[buf7579]

[Lance15]

Re: Faded print on HP Color 4600

If you print the PQ Diagnostics, what does the all black page look like? If it looks the same, it could be a bad black toner cartridge, or it could be laser/scanner contamination.

[buf7579]

Re: Faded print on HP Color 4600

If you print the PQ Diagnostics, what does the all black page look like? If it looks the same, it could be a bad black toner cartridge, or it could be laser/scanner contamination.

Black PQ page is perfect. That would rule out laser assembly and black toner.

[Lance15]

Re: Faded print on HP Color 4600

Sorry. Didn't see you already said PQ pages were fine. Very strange.

Maybe a weird font?

[buf7579]

Re: Faded print on HP Color 4600

Nothing unusual font-wise. Common fonts like Times New Roman and Arial.

Another detail: my client converted an MS Word document (simple one page letter with a common font) to pdf, and THAT pdf had the fading, as well. Other pdf documents not converted from Office print perfectly.

[Phil B.]

Re: Faded print on HP Color 4600

did you check the driver to see if they are using " composite black"? I have had that very issue on the 4600 & 4700. ( composite black is ALL colors combined to create black. )

[buf7579]

Re: Faded print on HP Color 4600

did you check the driver to see if they are using " composite black"? I have had that very issue on the 4600 & 4700. ( composite black is ALL colors combined to create black. )

Where is this setting? I cannot find it anywhere in the properties or preferences in the installed printer on my laptop. And should composite black be on or off?

[Phil B.]

Re: Faded print on HP Color 4600

Where is this setting? I cannot find it anywhere in the properties or preferences in the installed printer on my laptop. And should composite black be on or off?

well seeing how all drivers are not formatted the same ( fields ect ) it could be in the Document properties or the driver... since you didn't even let us know what OS they are running ..... what drivers they have installed and using .... kinda hard to tell you where EXACTLY to look

[buf7579]

Re: Faded print on HP Color 4600

well seeing how all drivers are not formatted the same ( fields ect ) it could be in the Document properties or the driver... since you didn't even let us know what OS they are running ..... what drivers they have installed and using .... kinda hard to tell you where EXACTLY to look

Windows 7 on my laptop and client PC (I mentioned Win7 in the original post). PCL5 driver on my laptop, cannot recall the driver on the client PC.

[Lance15]

Re: Faded print on HP Color 4600

Your using the UPD, yes? Pretty sure starting w/ Win7, the UPD was the main driver to use. Maybe try using an older version of the UPD (5.5 or so). Have found older versions work better with older printers.

Sent from my SM-G955U using Tapatalk

[Printerdude]

Re: Faded print on HP Color 4600

Since printing issue is happening with two different computers, let's look at the printer itself.
Make sure economode is off.
Did you do a cold or NVRAM reset?
Did you swap the black cartridge to a color slot and a color cartridge to the black slot and print a document

To do this, go to the Diagnostics Menu and select Disable Cartridge Check. Now you can move cartridges to different slots.
Remember to exit this mode when you are done.

Try using the black cartridge only and leave the color cartridges out or use a color in the black slot and leave the rest out and
print a document.

[Phil B.]

Re: Faded print on HP Color 4600

Since printing issue is happening with two different computers, let's look at the printer itself.
Make sure economode is off.
Did you do a cold or NVRAM reset?
While in PQ test mode, did you swap the black cartridge to a color slot and a color cartridge to the black slot and print a document?
Try using the black cartridge only and leave the color cartridges out or use a color in the black slot and leave the rest out and
print a document.

to do this he has to put the printer in " disable cartridge check " or it will error out

[Printerdude]

Re: Faded print on HP Color 4600

Forgot, thanks. Edited previous post.