HP Designjet 820 MFP scanner Lamp reset

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • jonbonse
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 713

    HP Designjet 820 MFP scanner Lamp reset

    Hi All

    Can anyone confirm how to reset the scanner lamp?

    I have the message to replace the lamp which is straight forward but unsure how to reset the lamp counter.....

    The new lamp doesn't seem to have a reset chip or anything.....
  • Lance15
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jun 2015
    • 1069

    #2
    Re: HP Designjet 820 MFP scanner Lamp reset

    The scanner must be on for one hour before the counter can be reset.

    DesignJet Scanner Series - How to Reset the Lamp Counter.pdf

    Comment

    • jonbonse
      Senior Tech

      Site Contributor
      500+ Posts
      • Jun 2009
      • 713

      #3
      Re: HP Designjet 820 MFP scanner Lamp reset

      Originally posted by Lance15
      The scanner must be on for one hour before the counter can be reset.

      [ATTACH]39725[/ATTACH]
      Thanks for this Lance15!

      The PDF shows what looks like a window in Windows XP....do I have to access the Windows XP side to run Scantest 6? If so how do you access the Windows side as I believe these run on XP embedded software?

      Comment

      • Kiran Otter
        Service Manager

        Site Contributor
        1,000+ Posts
        • Dec 2013
        • 1093

        #4

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069

          #5
          Re: HP Designjet 820 MFP scanner Lamp reset

          You can reset the counter without waiting an hour.
          Can you? Whenever I tried resetting it after replacing the lamp, it always told me I couldn't. I show the customer how to reset after the hour.

          Comment

          Working...