Color laserjet pro MFP M477 59.F0 error

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  • 20 year tech
    Senior Tech

    500+ Posts
    • May 2014
    • 577

    #16
    Re: Color laserjet pro MFP M477 59.F0 error

    Originally posted by ofcourse
    Eh, it may resolve but I think updating the DCC firmware is a "band-aid" solution -- there's an actual physical defect, a sensor in the actual ITB that is prone to malfunctioning and my guess is HP uses the firmware revision to disable that sensor. Seems kinda shady. You'll notice at the bottom of the "Service Action Advisory" that if the firmware upgrade is not possible, the recommended solution is replacing the ITB. It is an actual hardware problem but somehow the firmware overlooks / overrides.
    ------------------------------------------------------------------------------------------------------------------------------------------------------
    You must work for printer techs I see you have linked to the parts selling web site in other posts, HP released this firmware as a factory authorized fix hardly shady.

    Comment

    • ofcourse
      Junior Member
      • Jul 2017
      • 6

      #17
      Re: Color laserjet pro MFP M477 59.F0 error

      Originally posted by 20 year tech
      You must work for printer techs I see you have linked to the parts selling web site in other posts, HP released this firmware as a factory authorized fix hardly shady.
      Eh, believe it or not HP can behave shady and recommend shady/technically-incorrect workarounds :-) They have not been quick to admit faulty hardware going way back, they said they found a fix for faulty swing plate assemblies on HP 4250/4350/4200/4300/4345 but that was inaccurate, they said they had a fix for the ripping sleeve problem on 4200 fusers and that wasn't true, the faulty fuser drive gear problem continues into P4015/M602 with varying degrees, they produced thousands of faulty J6057A JetDirect cards and had a very "hush-hush" recall, thousands of failed P3015 boards, P2015 boards, P2055 boards with limited recalls, etc. The CP3525 / CM3530 have fuser drive gear assemblies with failing solenoids that were never addressed. HP M602 OEM fusers often come with low-quality factory grease / sleeve combos that won't even last the service intervals without jamming. So yes, I'm suggesting HP would be glad to write a shady firmware that somehow "ignores/overrides" a failing sensor in an ITB rather than issue warranty replacement ITB's or fix/replace the actual ITB issue. If you want to check out the root issue there are YouTube videos of people disassembling these ITB's to locate the sensor and the problem. It's obviously cheaper for HP to rewrite software and issue a "firmware revision" / "fix"; I just consider it a way for them to avoid addressing the root issue. This is a known hardware problem and if you Google / call most reliable tech support for the larger printer parts companies they will tell you to replace the ITB. Whenever we write a new article you will probably see it post to corresponding threads.

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      • Lance15
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jun 2015
        • 1089

        #18
        Re: Color laserjet pro MFP M477 59.F0 error

        I'm suggesting HP would be glad to write a shady firmware that somehow "ignores/overrides" a failing sensor in an ITB rather than issue warranty replacement ITB's or fix/replace the actual ITB issue.

        Not true. I've replaced 3 or 4 ITB's under warranty on the single-function model (M452). That being said.........I have seen for many years now that manufacturers are able to re-write firmware to "address" hardware issues. Not sure if that's a good thing or bad...................

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        • theengel
          Service Manager

          1,000+ Posts
          • Nov 2011
          • 1784

          #19
          Re: Color laserjet pro MFP M477 59.F0 error

          People should search around a little before asking.

          HP M477fdn intermittent 59.F0 code

          Color Laserjet M477 59.f0

          Comment

          • HOSTAKI
            Technician
            • May 2019
            • 23

            #20
            Re: Color laserjet pro MFP M477 59.F0 error

            Hi there I try to download the DCCV1_51.prn but I get a login fail

            Can anyone help ?

            Thank you,
            John
            Attached Files

            Comment

            • Lance15
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jun 2015
              • 1089

              #21
              Re: Color laserjet pro MFP M477 59.F0 error

              Brand new SERVICE ADVISORY

              Color LaserJet M452, M377, M477 59.F0 - UPDATED- .pdf

              Comment

              • cuttingedge1
                Junior Member
                • Apr 2016
                • 3

                #22
                Re: Color laserjet pro MFP M477 59.F0 error

                I Just had an M452dn that would throw error 59.F0 every 2 or 3 prints.
                The belt looked to be fine. I removed the belt and inspected it, put it back in. Re seated connectors, checked sensor flag. Same result.
                Next, I installed the latest firmware. Now, when I start the printer the error comes up while it's warming up- can't even get a print out.
                I ordered a new transfer belt assembly and that took care of it. I have tested it for hours and no code. I was reluctant to spend the money on the transfer belt after reading all of the posts about causes other than the transfer belt assembly itself.
                By the way, the printer has 73,000 total prints.

                Comment

                • tech28
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Jun 2013
                  • 434

                  #23
                  Re: Color laserjet pro MFP M477 59.F0 error

                  If you have a few of these out, do yourself a favor and go to your wholesaler and get a few HP M 452(cheaper), transfer belt, fuser and main pcb, and other parts are the same. Can get cheap. The 59.0 error is the transfer belt. have taken one apart, they are not made to be taken apart. Literally have at least 40-50 parts that just fall apart when taken it apart, LOL!!! Belts look like new, but internally there are sensors, a solenoid that does not like to get dirty, and multiple gears, actuators and cams, all for the belt to function. Easy replacement procedure though, once you do a few, 15-20 minute job. Good Luck.

                  p.s. Hp has a firmware update to "fix 59.0 error" Doesnt do nothing, still have the error. Common problem with those models.

                  Comment

                  • mandongo
                    Technician
                    • Mar 2021
                    • 32

                    #24
                    Re: Color laserjet pro MFP M477 59.F0 error

                    Hello!
                    I found a solution for my printer here:

                    Good luck!

                    Comment

                    • mandongo
                      Technician
                      • Mar 2021
                      • 32

                      #25
                      Re: Color laserjet pro MFP M477 59.F0 error

                      Comment

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