HP 4730

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • RicohTech
    Technician
    • Oct 2007
    • 30
    #1

    HP 4730

    I've got a hp 4730 that recently lost ability to connect to network. When I printed a config sheet, the nic setting page didn't even print. I replaced the formatter board, the nic is onboard. OPs check good. 2 days later, they can't print again. Same as before, did test print and it stuck in the queue and can't ping either. Has anyone seen this before? End user said this is was the 2nd formatter board replaced within a year. Any ideas?
    I suggested that they put surge suppressor inline.
    Tags: 4730, cons, dirty, ect, hp 4730, laserjet, occur, ops, shee, stuck
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Do you have a slot to accept a Jetdirect 620n? Costwise it should save you some money.

      And yes, I'd get an ESP surge suppressor and make sure both the power and network are passing through it.

      Do you have a power quality analyzer you can put on the wall outlet? The results can be shocking. I mean, that anything could run on the kind of dirty power coming through. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • tech1569
          Senior Field Technician
          • Oct 2006
          • 71
          #3
          HP 4730

          I had that problem occur once all I did was perform an NVRAM reset then reprogram the printer and that's it, 2 days later it occured again but not only did the nic not work but printing out the config sheet resulted in garbage being printed after resetting the NVRAM and confirming that everthing was working again I placed a line monitor on to test the outlet they were using and discovered they were having intermitten power spikes due we discovered to the construction next door. After the construction plus we used a good power source to connect to we've taken care of it and it's been over a year since we've had that problem.

          Just in case you need reference below is a link for the Service Manual

          HP Color LaserJet CM 4730mfp

          RapidShare: Easy Filehosting

            Comment

            Previous template Next
            Working...