Hi, Just wanting to know what I should charge a prospective customer to service their Designjet T1300 and Designjet 4500 scanner. The scanner is getting fairly old.
I'm pretty sure they are wanting parts included. I guess that's normal. I am accustomed to selling equipment with a warranty and then I hardly ever hear back from the customer. I should have been pursuing service agreements all along, but have not. A lot of my customers are a few hundred miles away, so I only do maintenance/repair as needed. This is the 1st I have pursued one. They are 2 hours away (140 miles; 4 hour round trip). I plan to spend 1-2 hours performing preventative maintenance. And then of course there will be the occasional part failure. I normally charge $75/hr. Oftentimes I charge less for travel $25-$50/hr depending on the distance. In this case I'm tempted to charge $75/hr for travel just to help cover occasional replacement parts.
I'm thinking out loud, and this is to help cover occasionally needed parts: If maintenance service every 3 months, $1700 a year ($425 per visit). if every 4 months, $1400 a year ($467 per visit). If every 6 months, $1000 a year ($500 per visit).
I know a service station on a T1300 can be $400 to $500, if you can't get a better deal. 4500 Scanner parts are very expensive. Honestly, I would probably try to pick up a spare 4500 Scanner and just replace the customer's if the repair looks too difficult or expensive.
Thanks for any input.
I'm pretty sure they are wanting parts included. I guess that's normal. I am accustomed to selling equipment with a warranty and then I hardly ever hear back from the customer. I should have been pursuing service agreements all along, but have not. A lot of my customers are a few hundred miles away, so I only do maintenance/repair as needed. This is the 1st I have pursued one. They are 2 hours away (140 miles; 4 hour round trip). I plan to spend 1-2 hours performing preventative maintenance. And then of course there will be the occasional part failure. I normally charge $75/hr. Oftentimes I charge less for travel $25-$50/hr depending on the distance. In this case I'm tempted to charge $75/hr for travel just to help cover occasional replacement parts.
I'm thinking out loud, and this is to help cover occasionally needed parts: If maintenance service every 3 months, $1700 a year ($425 per visit). if every 4 months, $1400 a year ($467 per visit). If every 6 months, $1000 a year ($500 per visit).
I know a service station on a T1300 can be $400 to $500, if you can't get a better deal. 4500 Scanner parts are very expensive. Honestly, I would probably try to pick up a spare 4500 Scanner and just replace the customer's if the repair looks too difficult or expensive.
Thanks for any input.
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