HP P4015 envelope print smears

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • gideon
    Trusted Tech
    • Dec 2009
    • 276
    #1

    HP P4015 envelope print smears

    Facts: OEM toner (and compatible), OEM fuser (and compatible), uptodate firmware.
    When envelopes are fed through tray 1 there is no problem.

    problem: When envelopes are fed through envelope feeder the print get smeared and double image.

    Any idea?

    Thanks
    Tags: compatible, envelope, envelopes
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22703
      #2
      Re: HP P4015 envelope print smears

      Originally posted by gideon
      Facts: OEM toner (and compatible), OEM fuser (and compatible), uptodate firmware.
      When envelopes are fed through tray 1 there is no problem.

      problem: When envelopes are fed through envelope feeder the print get smeared and double image.

      Any idea?

      Thanks
      What media type is selected?
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • gideon
          Trusted Tech
          • Dec 2009
          • 276
          #3
          Re: HP P4015 envelope print smears

          Originally posted by gideon
          Facts: OEM toner (and compatible), OEM fuser (and compatible), uptodate firmware.
          Media is envelope #10, fuser option - high 2 (and every other fuser option)

          When envelopes are fed through tray 1 there is no problem.

          problem: When envelopes are fed through envelope feeder the print get smeared and double image.

          Any idea?

          Thanks

          Media is envelope #10, fuser option - high 2 (and every other fuser option)

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22703
              #4
              Re: HP P4015 envelope print smears

              What media type is set for tray #1?
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • gideon
                  Trusted Tech
                  • Dec 2009
                  • 276
                  #5
                  Re: HP P4015 envelope print smears

                  Originally posted by blackcat4866
                  What media type is set for tray #1?
                  Media type in tray 1 is "any type" and any size.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22703
                      #6
                      Re: HP P4015 envelope print smears

                      According to what I've read envelopes should fuse properly like 75-90gsm media. That's across several several manufacturers, including HP. High2 is too hot. When you select Any Type, you allow the printer to identify the correct media type and implement it.

                      You'll get very similar results from selecting too cold a media type and from selecting too hot a media type.
                      =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • yourownfree
                          Trusted Tech

                          250+ Posts
                          • Dec 2007
                          • 474
                          #7
                          Re: HP P4015 envelope print smears

                          For me I set tray 1 for envelopes, customers computer to choose envelope. I think its going too fast through the fuser. The settings will make machine go slower and give it a bit more heat. The envelope is thicker than a piece of paper and has a fold in it so messes with the fusing of the toner. I think if you set it for envelopes and computer set to envelope you will be fine.

                            Comment

                            • copyman
                              Owner / Technician

                              Site Contributor
                              2,500+ Posts
                              • Sep 2005
                              • 4217
                              #8
                              Re: HP P4015 envelope print smears

                              It has to be set to envelopes so the machine slows down and increases the fuser temp. Most of my customers that feed envelopes use the optional envelope feeder which requires an envelope size be input.

                                Comment

                                Previous template Next
                                Working...