recomendation needed for envelope printer and fax that works with digital phone lines

[tonerjockey]

Hi guys, hope everyone is having a nice day.

This is likely in the incorrect category, but since i have no brand preference, and the Brother forum doesn't get as much activity, i was hoping for some feedback here.



i have a customer that needs to replace a faulty Brother printer and also an old Brother fax.


the problem is, i have found that printing on customers custom printed envelopes, is generally problematic at best. both in terms of fusing quality, but also creasing issues.

Has anyone found a printer of any brand, that isn't to big for a small reception area that will reliably print envelopes without defects?



the other request is, has anyone been able to find out if there is a current fax machine that wont stumble and falter with the current phone carrier digital phone lines?? they are using a Brother intelifax ? either the 4750(e) or the 4100(e) (i cant remember if they are using the "e" version. or if that helped any, as i do have other customers with the 4750e, and they used to have a lot of problems.


some have improved the severity or frequency of dead faxes by complaining to the phone company or changing the company all together...


any ideas or input would be greatly appreciated.

thank you very much, Jim

[blackcat4866]

Re: recomendation needed for envelope printer and fax that works with digital phone l

It sounds to me like this customer is going to spend a total of $200 ... your commission? $5 Then they'll nickel and dime you over the repairs. =^..^=

[tonerjockey]

Re: recomendation needed for envelope printer and fax that works with digital phone l

Hi blackcat4866, you been there before too...


its an old customer and your right, lately its been a pain.


one time i went to staples and bought 3 machines. just like i did for another customer.

then i opened up 2 boxes and set them up. and of course, they nit pick, and the cheap crap never performs as well as the one i am replacing.
then i returned the ones they didn't want.


like today, i sold a DCP L2550DW for 200.00, plus the labor and travel.

i paid 150 for the machine, less some coupons so my cost was 113.

but what you gonna do.


that's why i told them it could be costly. maybe someone recommends a Ricoh fax or a certain HP model that will fit the bill.


there's no winning in this game.


thank you for the reality check. i need it from time to time. Jim

[kingpd@businessprints.net]

Re: recomendation needed for envelope printer and fax that works with digital phone l

I'd recommend a decent printer that does the envelopes and a cheap efax service. Could send faxes by email and receive them. Just drag and drop files.

[tonerjockey]

Re: recomendation needed for envelope printer and fax that works with digital phone l

makes total sense.

over the years i have had printers do fine, and others that failed miserably doing envelopes.

re the e fax, this is a doctors office the sees older patients, and i am not sure where the faxes are going or coming from, but i have other doctors accounts that always use the fax constantly.

and i don't know if they will merge to new technology?


Jim

[Phil B.]

Re: recomendation needed for envelope printer and fax that works with digital phone l

Hi guys, hope everyone is having a nice day.
This is likely in the incorrect category, but since i have no brand preference, and the Brother forum doesn't get as much activity, i was hoping for some feedback here.
i have a customer that needs to replace a faulty Brother printer and also an old Brother fax.
the problem is, i have found that printing on customers custom printed envelopes, is generally problematic at best. both in terms of fusing quality, but also creasing issues.
Has anyone found a printer of any brand, that isn't to big for a small reception area that will reliably print envelopes without defects?
the other request is, has anyone been able to find out if there is a current fax machine that wont stumble and falter with the current phone carrier digital phone lines?? they are using a Brother intelifax ? either the 4750(e) or the 4100(e) (i cant remember if they are using the "e" version. or if that helped any, as i do have other customers with the 4750e, and they used to have a lot of problems. some have improved the severity or frequency of dead faxes by complaining to the phone company or changing the company all together...
any ideas or input would be greatly appreciated. thank you very much, Jim

Jim..
print on the brother...

1) what model printer?
2)increase the fuser temp by setting to thick 1 or 2
3) are they using generic toner ( big problem there)
4) life on fuser left

Fax...
the 4100/e were SOLID units..
1) is it run on Digital Line or Analog?
2) you might need to set it for DSL line (do you have manual)
3) the VOIP settings can be funky who is their provider? ( please god not comcast )

can you post the config page from both?

I have manual for fax.. lemme know printer most likely have that one also.

[Phil B.]

Re: recomendation needed for envelope printer and fax that works with digital phone l

It sounds to me like this customer is going to spend a total of $200 ... your commission? $5 Then they'll nickel and dime you over the repairs. =^..^=

well BC..

depends on model # of printer and -=IF=- it is still under the standard 1yr. and also IF he is a certified repair center.

if it IS under warranty and he IS a service center..his customer will get a replacement fuser FOC. (as long as he says BROTHER supplies) and IF service cert'd he will get 60 for B*W and 120 color.
if he isn't and unit under warranty the customer can request ship of fuser to them.

fax should be either:
settings
or
provider

like I stated earlier the 4100 series was rock solid.

[Phil B.]

Re: recomendation needed for envelope printer and fax that works with digital phone l

makes total sense. over the years i have had printers do fine, and others that failed miserably doing envelopes. re the e fax, this is a doctors office the sees older patients, and i am not sure where the faxes are going or coming from, but i have other doctors accounts that always use the fax constantly. and i don't know if they will merge to new technology? Jim

HIPA regs confine them to FAX transmission for now.. until they can find a "secure" form of transmission of the files/info.

[Phil B.]

Re: recomendation needed for envelope printer and fax that works with digital phone l

I'd recommend a decent printer that does the envelopes and a cheap efax service. Could send faxes by email and receive them. Just drag and drop files.

Dr offices in the USA are not SUPPOSED to send customers files/info over the "unsecure" email system as of now.

HIPA regs

[BaconSteve]

recomendation needed for envelope printer and fax that works with digital phone lines

Well if it was good enough for Hillary, darn it...! :-)

[dalewb74]

Re: recomendation needed for envelope printer and fax that works with digital phone l

back in my days with kyocera a customer had issues printing envelopes, but then we added the envelope feeder and it seemed to work well. sorry don't remember the model. but for desktop models, over the years the ones i have seen usually want you to move some lever on the back in order to adjust the fuser gap for envelopes. of course you have to move it back in order to printer regular letter. and naturally a customer doesn't want to have to do this each time. and most others that i have seen adds some crease on the envelope. i don't believe i have ever seen one out of the box work well as is for envelopes. could be brands i am not familiar with though. good luck.

[tonerjockey]

Re: recomendation needed for envelope printer and fax that works with digital phone l

Brother intelifax 4100e.

spectrum.


the printer that needs to be replaced for a slipping fuser film is Brother HL 5450 DN

[tsbservice]

Re: recomendation needed for envelope printer and fax that works with digital phone l

Off topic

Here my per hour labor rate is about 25-30$, I have read that in US techs charge non contract customers anywhere round 90-150$. So how much is docs labor? And they want 200$ printer flawlessly do heavy envelope jobs plus fax build in. Good luck, imho nowadays cheep plastic things can't do that.

[Phil B.]

Re: recomendation needed for envelope printer and fax that works with digital phone l

Off topic

Here my per hour labor rate is about 25-30$, I have read that in US techs charge non contract customers anywhere round 90-150$. So how much is docs labor? And they want 200$ printer flawlessly do heavy envelope jobs plus fax build in. Good luck, imho nowadays cheep plastic things can't do that.

Haha.. a $200 multifunction unit to work flawlessly? Boy are they living on Pluto![emoji2957][emoji41]

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[Phil B.]

Re: recomendation needed for envelope printer and fax that works with digital phone l

Brother intelifax 4100e.

spectrum.


the printer that needs to be replaced for a slipping fuser film is Brother HL 5450 DN

Ok spectrum Charter? They sux.. almost as bad as CenturyLink.
The fusers were known issues..most time they wouldn't last the projected 100k.

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