M477fdw Ghost image (partial)

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  • aabarnes1
    Senior Tech
    • Mar 2009
    • 620

    [CQ] M477fdw Ghost image (partial)

    Getting feint ghost image of previous page on print out, ie very light image of page 1 overlayed on page 2., see attachment fro clarification. Fuser or ITB?
    Attached Files
    Grant me the serenity to accept the things I cannot change.
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7635

    #2
    Re: M477fdw Ghost image (partial)

    Originally posted by aabarnes1
    Getting feint ghost image of previous page on print out, ie very light image of page 1 overlayed on page 2., see attachment fro clarification. Fuser or ITB?
    I see only short repeating circumference. Measure the distance, read manual it's there. Might be drum or fuser.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: M477fdw Ghost image (partial)

      is that example:

      printed on NCR paper?

      or 20lb BW laser?

      is it cyan toner

      or greyscale

      could be the items tsb mentioned

      really would prefer to see the usage?

      or config page


      how many total pages on unit?

      have the PM cycles been done:

      correctly/on time?

      Comment

      • diedux
        Trusted Tech

        Site Contributor
        100+ Posts
        • Jan 2017
        • 123

        #4
        Re: M477fdw Ghost image (partial)

        Hi,
        Fuser. 100.01%.

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069

          #5
          Re: M477fdw Ghost image (partial)

          Fuser. 100.01%
          My thoughts, too.

          Is the toner bonding properly?

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22808

            #6
            Re: M477fdw Ghost image (partial)

            Originally posted by Lance15
            My thoughts, too.

            Is the toner bonding properly?
            OEM toners?
            GAWD I hate compat toners color in these machine

            Sent from my SM-G960U using Tapatalk

            Comment

            • Lance15
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jun 2015
              • 1069

              #7
              Re: M477fdw Ghost image (partial)

              Customer: "But they're cheaper".
              Tech: Yup, they are, but, they typically end up costing more in the long run because they don't last and you end up replacing them more often.

              People never learn.

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22808

                #8
                Re: M477fdw Ghost image (partial)

                Originally posted by Lance15
                Customer: "But they're cheaper".
                Tech: Yup, they are, but, they typically end up costing more in the long run because they don't last and you end up replacing them more often.

                People never learn.
                A man that sees what I went thru will a dumbass boss that [emoji173]'s remans... from the cheapest source.

                Sent from my SM-G960U using Tapatalk

                Comment

                • tech28
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Jun 2013
                  • 434

                  #9
                  Re: M477fdw Ghost image (partial)

                  Originally posted by Phil B.
                  A man that sees what I went thru will a dumbass boss that [emoji173]'s remans... from the cheapest source.

                  Sent from my SM-G960U using Tapatalk

                  Fuser, pricey though. Almost as much as machine is selling now. You can get sleeves and lower rollers (alibaba) on line and rebuild the fuser for about 30.00 and your time. Well worth it, if you have several out. Good Luck.

                  Comment

                  • aabarnes1
                    Senior Tech
                    • Mar 2009
                    • 620

                    #10
                    Re: M477fdw Ghost image (partial)

                    Thanks guys for the constructive and helpful comments, I shall post back after site visit later on. Cheers
                    Grant me the serenity to accept the things I cannot change.

                    Comment

                    • aabarnes1
                      Senior Tech
                      • Mar 2009
                      • 620

                      #11
                      Re: M477fdw Ghost image (partial)

                      Well people, it was the fuser, lovely piece of acetate (OHP) paper wrapped around the fuser belt. Un-repairable, cust wont pay 250 plus vat to replace.
                      Grant me the serenity to accept the things I cannot change.

                      Comment

                      • Phil B.
                        Field Supervisor

                        10,000+ Posts
                        • Jul 2016
                        • 22808

                        #12
                        Re: M477fdw Ghost image (partial)

                        Originally posted by aabarnes1
                        Well people, it was the fuser, lovely piece of acetate (OHP) paper wrapped around the fuser belt. Un-repairable, cust wont pay 250 plus vat to replace.
                        well where did the acetate come from? sounds like it is the CUSTOMER fault to me.. make sure you charge them for your time there!

                        glad to find out you got it figured out

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7635

                          #13
                          Re: M477fdw Ghost image (partial)

                          Originally posted by aabarnes1
                          Well people, it was the fuser, lovely piece of acetate (OHP) paper wrapped around the fuser belt. Un-repairable, cust wont pay 250 plus vat to replace.
                          Did you manage to get on site before posting?
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • tonerjockey
                            Senior Tech

                            500+ Posts
                            • Apr 2014
                            • 544

                            #14
                            Re: M477fdw Ghost image (partial)

                            fuser. fixing film.


                            there are several sources for reman in the states.
                            not to bad of a job.

                            good luck.

                            Comment

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