HP designjet t520 Printer Failure

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  • Nikola Karamanov
    Technician

    50+ Posts
    • Apr 2016
    • 58

    HP designjet t520 Printer Failure

    Anyone can help, I was try with new printhead and new cartridges? 2.jpg
  • Kiran Otter
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2013
    • 1093

    #2
    Re: HP designjet t520 Printer Failure

    I'd start by removing the printhead and ink cartridges, then turn the printer off and back on again. Let it initialize and ask for the printhead and cartridges, assuming it gets that far.

    Kiran

    Comment

    • Nikola Karamanov
      Technician

      50+ Posts
      • Apr 2016
      • 58

      #3
      Re: HP designjet t520 Printer Failure

      It didn't help.

      Comment

      • Kiran Otter
        Service Manager

        Site Contributor
        1,000+ Posts
        • Dec 2013
        • 1093

        #4
        Re: HP designjet t520 Printer Failure

        Have you followed the troubleshooting steps in the service manual? Are there any beeps? Do you see the green LED flashing inside the ink cartridge cover? Can you get the support menu by holding down the power button for 15 seconds?

        Try disconnecting the trailing cable from the main PCA, see if it behaves any differently when powered on. If nothing else, I would try another main PCA.

        Kiran

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069

          #5
          Re: HP designjet t520 Printer Failure

          C1Q10A - Printhead

          VERY common on the T120/T520's.

          There is supposed to be a firmware that "addresses" this issue, but, the last T120 I came across had the latest firmware and after replacing the printhead, it was working perfectly.

          Comment

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