Very slow startup Ploter HP Designjet T2300ps

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  • Robert Silva
    Technician
    • Jan 2019
    • 35

    #1

    Very slow startup Ploter HP Designjet T2300ps

    Hello everyone.


    I have an HP Designjet T2300ps plotter. Works well after startup. It has taken a long time to boot. About 45 minutes. Under normal conditions, it starts in five or six minutes. During the 45 minutes, the service station is heard working hard (the same clicking sounds are heard when new print heads are installed). I think that this time-consuming startup should cause a great deal of wear and tear on the service station and a higher consumption of ink. I use only original ink. The firmware is up to date. The print heads are new. The card battery is also new and the date and time are updated. I already had it checked on the hard drive for errors, but it didn't work out, even though I didn't find any errors. I would be very grateful for suggestions from colleagues in the forum.


    Greetings everyone.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22788

    #2
    Re: Very slow startup Ploter HP Designjet T2300ps

    Does it show any of the ink levels low? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Robert Silva
      Technician
      • Jan 2019
      • 35

      #3
      Re: Very slow startup Ploter HP Designjet T2300ps

      Thanks for the sugestion.
      I have already installed all the new ink cartridges. Still, it made no difference.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22788

        #4
        Re: Very slow startup Ploter HP Designjet T2300ps

        OEM ink or generic? =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • Robert Silva
          Technician
          • Jan 2019
          • 35

          #5
          Re: Very slow startup Ploter HP Designjet T2300ps

          Always OEM

          Comment

          • Kiran Otter
            Service Manager

            Site Contributor
            1,000+ Posts
            • Dec 2013
            • 1098

            #6
            Re: Very slow startup Ploter HP Designjet T2300ps

            Does it say it's going through initializing the ink system in 4 stages during that time? Unfortunately, this is normal for the T and Z series printers. I have had customers claim their T-series takes forever to start sometimes, but I've never witnessed it just turning the printer on. It's a nightmare having to troubleshoot a printhead issue when it takes 45 minutes for it to decide if they're working or not. And I agree, it's a horrendous waste of ink, not to mention the added use of the service station. I'll ask if there's some way to either avoid it or disable it, but I'm pretty sure nothing exists.

            All that being said, it's just how these printers are programmed and there's not much you can do about it. I don't know if it's triggered by time, or number of prints, or power cycles. What I find adds insult to injury; you can have a printhead that's completely dead, yet it doesn't tell you. You have to run the image diagnostic print to find out for yourself that a color is missing.

            Kiran

            Comment

            • Robert Silva
              Technician
              • Jan 2019
              • 35

              #7
              Re: Very slow startup Ploter HP Designjet T2300ps

              Hello, Kiran.


              Thank you for your contribution. I've been in this situation for months. I even turned the printer on in a UPS, so that it would not turn off due to any electrical oscillation. Other than that the printer works well. I was already suggested to change formatter and HD, but I know the cost is high. Before that maybe I will try to do a recover on the HD, through the service mode. It must return to the factory firmware. But I also don't know if it will solve it. If you can find out if there is a way to cancel this check, I will be very pleased. In the meantime, I will report here on the forum if I had any success.

              Comment

              • Kiran Otter
                Service Manager

                Site Contributor
                1,000+ Posts
                • Dec 2013
                • 1098

                #8
                Re: Very slow startup Ploter HP Designjet T2300ps

                I would not throw any parts at it.

                How old are the printheads?

                Kiran

                Comment

                • Robert Silva
                  Technician
                  • Jan 2019
                  • 35

                  #9
                  Re: Very slow startup Ploter HP Designjet T2300ps

                  Hello, Kiran. At the time when I realized this problem, the print heads were my first attempt to solve. I gradually replaced it, starting with the oldest. Unfortunately it didn't. The problem with the machine is just this. Everything else works well. But I will not be satisfied until I discover the cause of it. So I share the problem. Thank you Kiran for your support.

                  Comment

                  • Kiran Otter
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Dec 2013
                    • 1098

                    #10
                    Re: Very slow startup Ploter HP Designjet T2300ps

                    The answer I got about this issue is, there's nothing you can do about it. It's not a flaw, it's designed that way.

                    Kiran

                    Comment

                    • Robert Silva
                      Technician
                      • Jan 2019
                      • 35

                      #11
                      Re: Very slow startup Ploter HP Designjet T2300ps

                      Thank you very much for returning, Kiran.


                      By logical reasoning, it is not easy to accept this answer. Since the machine does not behave this way from the moment it is installed, it is assumed that at some point the system starts to make a different reading. And it is this factor that we cannot manage or attack. I believe that for you, Kiran, for your technical excellence, it is also not easy to swallow this response from HP. How is it possible for an equipment engineer to design something to be like this! This machine, in my simple opinion, is very good. This "defect", however, when it appears, in addition to wearing the equipment a lot, it causes a huge inconvenience.
                      Thanks, Kiran. Thank you very much for your interest and support.

                      Comment

                      • D Hook
                        Trusted Tech

                        100+ Posts
                        • Mar 2018
                        • 205

                        #12
                        Re: Very slow startup Ploter HP Designjet T2300ps

                        I have a T2300 where I work and it gets occasional use, not every day but close. We leave it on all the time and let it go to sleep. Only time it gets shut off is for repair or maintenance. It wakes up and only takes a minute or two to come to ready status. When we do shut it off and pull the power cord, then it will take some time to come back up when plugged in and switched on, though I don't think it's as long as you're describing. We've never had to replace the drive or any component except an encoder wheel. And ink and print heads of course.

                        When you shut yours off, are you using the switch on the front panel or on the back of the machine?

                        You may have answered this already and I missed the answer. If so, my apologies.

                        Comment

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