I'll start at the beginning, please try & bear with me. Called with printhead error / reseat printhead message. Brought a new printhead. When I arrived the ph was out & sitting on top of machine. I wanted to perform the replacement properly, so I put it back in the carriage so I could initiate the procedure through the panel. It went through the process like it was installing a new head. It got to the end & started printing alignment sheets & came to ready like nothing happened. I printed several pages successfully but considering the client, I didn't know if I should leave it in case it errored again.
I tried to install the new ph 3 times each saying the install couldn't complete. I took it out and it looked like one of the chambers wouldn't fill with ink. I didn't want to leave it like that, so I put in the original and it came up again & printed. so I left hoping for the best. A day or two later they called back & said it had the ph error come back.
I came back with another new ph and ready to run all the diagnostics having to do with the problem. After fighting with it to enter the diag mode, I eventually got through the ink tests, service station, pump, & carriage tests. All of them told me it was ok. However when it came back from the carriage test, it said the ph couldn't complete installation. Well maybe there is a problem with it this time. I went to install the new new printhead and it did exactly as before with the old new ph.
Even though it didn't look like there were air bubbles in the tubes (and the machine told me so ) I thought I would try a purge. I put the old ph in to try & do it like the manual said and it came up to ready again. I was going to try the purge anyway, then it had me me installing all the ink carts it thought it was going to run out of beforehand. I got to one they didn't have & couldn't continue. So I exited out. Every time I turned the machine back on it went back to where I left off. ( As a sidelight, I had a heck of a time getting into diags at first. After every test I had to exit & restart it. Now it's starting in diags by itself. I thought it automatically exited when the machine was powered down. )
Anyway, later they found another grey hiding somewhere, put it in and it started working. None of this makes any sense to me. I had the manual, but it makes no mention of eventualities or contingencies. I would like to know if any of the experts have any insights that would illuminate the situation. As usual I thank you for your input.
I tried to install the new ph 3 times each saying the install couldn't complete. I took it out and it looked like one of the chambers wouldn't fill with ink. I didn't want to leave it like that, so I put in the original and it came up again & printed. so I left hoping for the best. A day or two later they called back & said it had the ph error come back.
I came back with another new ph and ready to run all the diagnostics having to do with the problem. After fighting with it to enter the diag mode, I eventually got through the ink tests, service station, pump, & carriage tests. All of them told me it was ok. However when it came back from the carriage test, it said the ph couldn't complete installation. Well maybe there is a problem with it this time. I went to install the new new printhead and it did exactly as before with the old new ph.
Even though it didn't look like there were air bubbles in the tubes (and the machine told me so ) I thought I would try a purge. I put the old ph in to try & do it like the manual said and it came up to ready again. I was going to try the purge anyway, then it had me me installing all the ink carts it thought it was going to run out of beforehand. I got to one they didn't have & couldn't continue. So I exited out. Every time I turned the machine back on it went back to where I left off. ( As a sidelight, I had a heck of a time getting into diags at first. After every test I had to exit & restart it. Now it's starting in diags by itself. I thought it automatically exited when the machine was powered down. )
Anyway, later they found another grey hiding somewhere, put it in and it started working. None of this makes any sense to me. I had the manual, but it makes no mention of eventualities or contingencies. I would like to know if any of the experts have any insights that would illuminate the situation. As usual I thank you for your input.
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