HP OfficeJet Pro 8715 will not recognize OEM print cartridges

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  • Samanator
    Service Manager

    Site Contributor
    VIP Subscriber
    500+ Posts
    • Sep 2017
    • 579

    #1

    HP OfficeJet Pro 8715 will not recognize OEM print cartridges

    I was task whit trying to fix this machine. It will not recognize OEM print cartridges. the customer has also tried Amazon and Office Depot print cartridges. It is also leaking ink from somewhere. When turned on it displays a message about "a problem with the supply system".

    I have no idea how to work on these devices. I would be grateful for any help.
  • Lance15
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jun 2015
    • 1089

    #2
    CN643A - Printhead

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    • Samanator
      Service Manager

      Site Contributor
      VIP Subscriber
      500+ Posts
      • Sep 2017
      • 579

      #3
      Thanks so much.

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