Well I'm way out of my realm of expertise with this machine! 
(I'm pretty much exclusively Ricoh MFP's)
It's never needed anything but Ink and paper since I acquired the customer a few years ago, so that's all I've ever really done for them.
They contacted me last week about an issue when scanning (which they hardly ever do), and sent me a sample.
It showed some yellow lines running lengthwise through the scan, and without paying much more attention, and being a "copier guy", I told them the scanner probably just needed a cleaning.
I happened to be in their office a couple of days later for another issue, and they'd not even gotten around to trying to clean it, so I did, and not surprisingly, it made no difference, because once I saw how wide the stripes actually were, and that there was also a 'pinkish' background on the page, it was obvious that it was something else.
This happens with colour scans and copies, but B&W is fine.
It seems to me that there is likely an issue with the scanner itself or harness?
But maybe this is something that someone has seen before that may have some insight on?
Thanks in advance!
Sample (disregard the blacked-out sections)
T2300 Scan_Copy.jpg
(I'm pretty much exclusively Ricoh MFP's)
It's never needed anything but Ink and paper since I acquired the customer a few years ago, so that's all I've ever really done for them.
They contacted me last week about an issue when scanning (which they hardly ever do), and sent me a sample.
It showed some yellow lines running lengthwise through the scan, and without paying much more attention, and being a "copier guy", I told them the scanner probably just needed a cleaning.
I happened to be in their office a couple of days later for another issue, and they'd not even gotten around to trying to clean it, so I did, and not surprisingly, it made no difference, because once I saw how wide the stripes actually were, and that there was also a 'pinkish' background on the page, it was obvious that it was something else.
This happens with colour scans and copies, but B&W is fine.
It seems to me that there is likely an issue with the scanner itself or harness?
But maybe this is something that someone has seen before that may have some insight on?
Thanks in advance!
Sample (disregard the blacked-out sections)
T2300 Scan_Copy.jpg
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