Just replaced all printheads a week ago, now I get that one printhead is bad! DJ500

[Kiran Otter]

Re: Just replaced all printheads a week ago, now I get that one printhead is bad! DJ

I would just replace it. Always rule out the consumable first.

Also make sure the firmware is up to date. There were issues with the #10 printheads and the dates.

Driver - HP DesignJet 500 Printer series | HP(R) Customer Support

Kiran

[RHOPKINS]

Re: Just replaced all printheads a week ago, now I get that one printhead is bad! DJ

Some additional information I am getting a code 34 for the printhead.

[RHOPKINS]

Well I got rid of my 29:10 error by replacing the ISS unit. During the test it now says one of my printheads is bad (Black). I just replaced all the heads when it started the banding mess. Is there anyway to get by this error? I really don't think this printhead is bad, as it does not have 15 minutes usage on it.


Richard