Hi all,
Customer says after remove a paper jam from tray 2 printer does not feed paper anymore and an error 13.1 appear on the display.
I remove the paper assembly for inspection the paper feed guide was on reverse, I reinstalled it again and turn the printer on. The printer is in ready mode.
I perform a configuration report the motor started rotating and than and error 13.1 is appear on the display. The paper is not moving out.
Than we decided to order a new paper assembly we installed it but after perform a test the printer continue error 13.1 appear.
Any Idea?
Customer says after remove a paper jam from tray 2 printer does not feed paper anymore and an error 13.1 appear on the display.
I remove the paper assembly for inspection the paper feed guide was on reverse, I reinstalled it again and turn the printer on. The printer is in ready mode.
I perform a configuration report the motor started rotating and than and error 13.1 is appear on the display. The paper is not moving out.
Than we decided to order a new paper assembly we installed it but after perform a test the printer continue error 13.1 appear.
Any Idea?