Laserjet 3800 jamming continuously on 2nd page from paper tray.

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  • aabarnes1
    Senior Tech
    • Mar 2009
    • 620

    Laserjet 3800 jamming continuously on 2nd page from paper tray.

    Having this ongoing issue for a couple of weeks now, 1st page feeds ok but second page does not even get picked up most times and of course it registers a jam. On occasions the 2nd page feeds through by about 30cm (6in). Fuser and feed tyres, reg roller all in good condition with plenty of life on them. Help would be welcome. TIA.
    Grant me the serenity to accept the things I cannot change.
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9919

    #2
    Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from


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    Paul@justmanuals.com

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    • atech
      Technician

      50+ Posts
      • Aug 2010
      • 89

      #3
      Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

      Originally posted by aabarnes1
      Having this ongoing issue for a couple of weeks now, 1st page feeds ok but second page does not even get picked up most times and of course it registers a jam. On occasions the 2nd page feeds through by about 30cm (6in). Fuser and feed tyres, reg roller all in good condition with plenty of life on them. Help would be welcome. TIA.
      Did you try cleaning the feed tyres? try cleaning first. then check the paper path sensor/actuator.

      Comment

      • aabarnes1
        Senior Tech
        • Mar 2009
        • 620

        #4
        Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

        Originally posted by atech
        Did you try cleaning the feed tyres? try cleaning first. then check the paper path sensor/actuator.
        Yes I did clean the tyres, where is the paper path sensor you mentioned please?
        Grant me the serenity to accept the things I cannot change.

        Comment

        • lorenzo
          Technician
          • Dec 2008
          • 20

          #5
          Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

          Originally posted by aabarnes1
          Having this ongoing issue for a couple of weeks now, 1st page feeds ok but second page does not even get picked up most times and of course it registers a jam. On occasions the 2nd page feeds through by about 30cm (6in). Fuser and feed tyres, reg roller all in good condition with plenty of life on them. Help would be welcome. TIA.



          paper size setting.. maybe!

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22742

            #6
            Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

            Originally posted by lorenzo
            paper size setting.. maybe!
            That's what I was thinking about. Does the actual physical paper size match the size detected, or programmed? A mismatch is the most common explanation for this sort of jamming. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

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