HP 4100N prints out blank sheet then a 13.1 jam code

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  • acsolutions
    Senior Tech

    500+ Posts
    • Jun 2010
    • 519

    #1

    HP 4100N prints out blank sheet then a 13.1 jam code

    Hello,
    I checked all the paper feed sensors and blew out sensors same problem tried pressing button on side of machine for engine check showing jam after a few sheets. I'm wondering if there is a laser start issue possibly a sensor. any suggestions
  • Wild Bill
    Senior Tech

    500+ Posts
    • Jul 2005
    • 774

    #2
    Re: HP 4100N prints out blank sheet then a 13.1 jam code

    Paper feed solenoid; Clean off foam off or replace feed assembly
    Izzy

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22927

      #3
      Re: HP 4100N prints out blank sheet then a 13.1 jam code

      Originally posted by Wild Bill
      Paper feed solenoid; Clean off foam off or replace feed assembly
      Replace foam with similar thickness pad. The actuator will magnetize if it makes direct contact, metal on metal. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • JustManuals
        Field Supervisor

        5,000+ Posts
        • Jan 2006
        • 9838

        #4
        Re: HP 4100N prints out blank sheet then a 13.1 jam code

        This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from


        Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


        Paul@justmanuals.com

        Comment

        • MR Bill
          Senior Tech

          500+ Posts
          • Jan 2010
          • 532

          #5
          Re: HP 4100N prints out blank sheet then a 13.1 jam code

          There is a real good articale in the Service Edge from Liberty Parts. It has just about all problems and solutions for paper jams on this model. HP 4000 - HP 4050 - HP 4100

          articale from about the first quarter of this year.

          www.lbrty.com

          Comment

          • acsolutions
            Senior Tech

            500+ Posts
            • Jun 2010
            • 519

            #6
            Re: HP 4100N prints out blank sheet then a 13.1 jam code

            Originally posted by Wild Bill
            Paper feed solenoid; Clean off foam off or replace feed assembly
            Cool, if the solenoid is stuck full time, then when you turn on the machine it should feed a sheet of paper. what I mean is that as the engine rotates so should the paper feed roller, all the time! Thanks

            Comment

            • yurisan
              Trusted Tech

              100+ Posts
              • Dec 2007
              • 109

              #7
              Re: HP 4100N prints out blank sheet then a 13.1 jam code

              Most common manifestation of this problem is this foam pad on the paper pickup solenoid getting gummy and sticking long enough to allow a second sheet in and misfeeding (misfed sheet WILL be blank). Does not typically stay actuated very long past its normal duty cycle. You can simply remove this foam, which will result in a clicking sound when feeding paper, or as suggested add a patch of mylar/vinyl label to replace the foam. "When in Rome, visit the Pope." - i.e. if you have a machine down to this level, it makes sense to check this solenoid as preventative maintenance.

              Comment

              • hekotez
                Technician
                50+ Posts
                • Jan 2007
                • 91

                #8
                Re: HP 4100N prints out blank sheet then a 13.1 jam code

                What i do is remove the foam, then apply a small piece of heat shrinking tube. wont have problems ever again.

                Comment

                • kannuki2
                  Trusted Tech
                  250+ Posts
                  • Feb 2012
                  • 398

                  #9
                  Re: HP 4100N prints out blank sheet then a 13.1 jam code

                  acsolution, I just had this problem last week and hope this is the same for you. I found that the spring on the cover access switch wasn't locking in and sometimes it doesn't activate the switch when the machine vibrates. I got the same jam code too.

                  I did the hard way. I replace both solenoid and drive gear assembly, until the spring fall out of the interlock switch, I taped the end of the spring back in position and it works like a champ.

                  check
                  WC4-5139 Switch Top cover interlock access switch

                  Comment

                  • acsolutions
                    Senior Tech

                    500+ Posts
                    • Jun 2010
                    • 519

                    #10
                    Re: HP 4100N prints out blank sheet then a 13.1 jam code

                    Originally posted by kannuki2
                    acsolution, I just had this problem last week and hope this is the same for you. I found that the spring on the cover access switch wasn't locking in and sometimes it doesn't activate the switch when the machine vibrates. I got the same jam code too.

                    I did the hard way. I replace both solenoid and drive gear assembly, until the spring fall out of the interlock switch, I taped the end of the spring back in position and it works like a champ.

                    check
                    WC4-5139 Switch Top cover interlock access switch
                    Yeah, it was the foam pad! Thanks for replying

                    Comment

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