DesignJet 4000ps 79-04 coding out

[Toner Boy]

'generic' firmware error, upgraded to GW_14.1.1.1 (latest), still exists. Problem reared its head after customer replaced black unit 5 printhead and skipped replacing the printhead cleaner unit. Swapped printheads, checked printhead status and cleaner status (all read OK at this time), performed system checks with no errors. Performed printhead recovery, stared at for hours and rebooted many times, cleaned contact pads for printheads. Sub-code info:
Code: 0xbabeface
Severity: Error
Priority: 3000
ID: 0x101021a
Description: STRING_POWER_OFF
File: MaskManagerAndes.cpp
Line: 364
Class: Software
Subclass: assert
Error: Assertion
Define: ASSERT_ERROR
Descript: Assertion: "maskSize <=hidden_->memMgr_->getSlotSize()"

[Kiran Otter]

Re: DesignJet 4000ps 79-04 coding out

Do you still need help with this? I see it's going back a couple months now.

[niyaskarimba]

Re: DesignJet 4000ps 79-04 coding out

Do you still need help with this? I see it's going back a couple months now.

DearAll,
We are getting the same issues.Updated the firmware to(GW_14.1.1.1 (latest)),but still the same issue.

Already try to swap the HDD of other plotter.Still same

Anybody please help us to resolve this issue.

Thanks in Advance

Niyas Karimba

[Kiran Otter]

Re: DesignJet 4000ps 79-04 coding out

When do you get the error?

If you have another 4000, try swapping the RAM too.

Kiran

[Toner Boy]

Re: DesignJet 4000ps 79-04 coding out

I'm pretty sure we replaced the ink tube assembly and performed the tube priming, then all was good. But it's been a while...memory is a bit hazy on this one. Just be sure you get the priming cartridges too.