cannot select more than one print on HP2200 printer

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • doug
    Trusted Tech

    100+ Posts
    • Dec 2011
    • 198
    #1

    cannot select more than one print on HP2200 printer

    Hi guys,

    I got a customer that can select how many prints they want on the computer, but the printer will only print one at a time....any help?
    Thank you
    Doug
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      Re: cannot select more than one print on HP2200 printer

      Is the enduser blocked from making changes in the driver ... for example: number of pages grayed out. If yes, IT will need to give it's endusers some rights. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Iowatech
          Not a service manager

          2,500+ Posts
          • Dec 2009
          • 3930
          #3
          Re: cannot select more than one print on HP2200 printer

          Originally posted by doug
          Hi guys,

          I got a customer that can select how many prints they want on the computer, but the printer will only print one at a time....any help?
          Thank you
          Doug
          Any chance you could let us know which print driver is on their computer? And maybe the operating system of the computer?
          Still, if they were able to do that before, you might try turning the printer off and unplugging it for a while. The time it takes to retrieve a standard cup of coffee should be long enough to see if that will help.
          (I can't see your machine, so I took a wild guess based on the limited information you provided. Sorry if it was a waste of time.)

            Comment

            • doug
              Trusted Tech

              100+ Posts
              • Dec 2011
              • 198
              #4
              Re: cannot select more than one print on HP2200 printer

              Originally posted by Iowatech
              Any chance you could let us know which print driver is on their computer? And maybe the operating system of the computer?
              Still, if they were able to do that before, you might try turning the printer off and unplugging it for a while. The time it takes to retrieve a standard cup of coffee should be long enough to see if that will help.
              (I can't see your machine, so I took a wild guess based on the limited information you provided. Sorry if it was a waste of time.)
              No problem and thank you for your input.....I do have limited info on this customer as they told me this over the phone.
              I will try your solution.
              Thank you
              Doug

                Comment

                • sandmanmac
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3964
                  #5
                  Re: cannot select more than one print on HP2200 printer

                  Originally posted by doug
                  No problem and thank you for your input.....I do have limited info on this customer as they told me this over the phone.
                  I will try your solution.
                  Thank you
                  Doug
                  I don't have a reason for you, but ironically I had the exact issue on an old HP4000 recently. Strangely they could print multiple copies from the multi-purpose tray- but not the paper tray
                  They were using PCL6. I re-installed it, reset the printer, etc. Finally, I installed the PS driver and it solved the issue

                  It's a mystery

                    Comment

                    • theengel
                      Service Manager

                      1,000+ Posts
                      • Nov 2011
                      • 1784
                      #6
                      Re: cannot select more than one print on HP2200 printer

                      I had this issue on my home computer once. I restarted and everything's fine.

                        Comment

                        Previous template Next
                        Working...