hp designjet 4000 scanner recovery system software

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  • javier4065
    Trusted Tech
    • Feb 2007
    • 251

    #1

    hp designjet 4000 scanner recovery system software

    I need this sofware for my scanner . it is bad display says load. How can I obtain it? or How can I solve it ? thanks.
  • Iowatech
    Not a service manager

    2,500+ Posts
    • Dec 2009
    • 3930

    #2
    Re: hp designjet 4000 scanner recovery system software

    Drivers and firmware for your machine should be on HP's website.

    Comment

    • Kiran Otter
      Service Manager

      Site Contributor
      VIP Subscriber
      1,000+ Posts
      • Dec 2013
      • 1106

      #3
      Re: hp designjet 4000 scanner recovery system software

      Assuming you mean the 4200 scanner, you can order the recovery media from HP. I think they charge $5 shipping. You can't download it, unfortunately.



      If you can't get it from HP for some reason, let me know.. I can create ISO images and share them through Dropbox or something.

      You also want to make sure you don't have a bad hard drive in the scanner PC. They fail pretty regularly because of heat. It's a little 2.5" laptop hard drive, so it's easy to get a replacement. Listen for it to spin up when you turn the PC on, and listen for it clicking repeatedly.

      Kiran

      Comment

      • pgodfrey
        Technician
        • Jul 2015
        • 14

        #4
        Re: hp designjet 4000 scanner recovery system software

        Originally posted by Kiran Otter
        Assuming you mean the 4200 scanner, you can order the recovery media from HP. I think they charge $5 shipping. You can't download it, unfortunately.



        If you can't get it from HP for some reason, let me know.. I can create ISO images and share them through Dropbox or something.

        You also want to make sure you don't have a bad hard drive in the scanner PC. They fail pretty regularly because of heat. It's a little 2.5" laptop hard drive, so it's easy to get a replacement. Listen for it to spin up when you turn the PC on, and listen for it clicking repeatedly.

        Kiran

        My sincere apologies for digging up an old thread, but I've been pulling my hair out trying to locate A N Y T H I N G for my 815mfp (800ps/dj4200). Calls to HP have resulted in "we have no idea what a Designjet 4200 is".

        I would greatly appreciate an image. It's the basic touchscreen PC that shipped with the 4200, running Windows 2000. I'll also send you a private message.





        Thank you in advance!


        Phil

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        • Kiran Otter
          Service Manager

          Site Contributor
          VIP Subscriber
          1,000+ Posts
          • Dec 2013
          • 1106

          #5
          Re: hp designjet 4000 scanner recovery system software

          Looks like HP doesn't supply those CDs any longer. Only for the 820MFP/4500.

          I sent you a PM, Phil, with some Dropbox links. If anyone else needs these just let me know.

          Kiran

          Comment

          • copycenteraigio
            Junior Member
            • Aug 2020
            • 2

            #6
            Re: hp designjet 4000 scanner recovery system software

            Originally posted by Kiran Otter
            Looks like HP doesn't supply those CDs any longer. Only for the 820MFP/4500.

            I sent you a PM, Phil, with some Dropbox links. If anyone else needs these just let me know.

            Kiran
            Hello, im having the exact problem, my scanner that i bought (it was a used one) came without a system recovery disk, i have sent you a PM, i will really appreciate it if you can help me too.

            Thanks!

            Comment

            • pgodfrey
              Technician
              • Jul 2015
              • 14

              #7
              Re: hp designjet 4000 scanner recovery system software

              Originally posted by copycenteraigio
              Hello, im having the exact problem, my scanner that i bought (it was a used one) came without a system recovery disk, i have sent you a PM, i will really appreciate it if you can help me too.

              Thanks!

              If Kiran doesn't reply, I sent you a PM with the .ISO images that he provided me with years ago. Mine is still running strong.


              Best of luck!

              Comment

              • Kiran Otter
                Service Manager

                Site Contributor
                VIP Subscriber
                1,000+ Posts
                • Dec 2013
                • 1106

                #8
                Re: hp designjet 4000 scanner recovery system software

                Thanks pgodfrey. I also sent a PM. Just forgot to mention it here.

                Kiran

                Comment

                • copycenteraigio
                  Junior Member
                  • Aug 2020
                  • 2

                  #9
                  Re: hp designjet 4000 scanner recovery system software

                  Originally posted by Kiran Otter
                  Thanks pgodfrey. I also sent a PM. Just forgot to mention it here.

                  Kiran
                  i bought a used hp design jet 4200 scanner including the scanner, the base, test page and the pc unit with the software (windows 2000 profesional and hp software hp design jet). i did not take any other cds or other software. now my toughsceen pc crashed. can i load iso to an other pc unit whith win 2000 and make it work??

                  Comment

                  • Kiran Otter
                    Service Manager

                    Site Contributor
                    VIP Subscriber
                    1,000+ Posts
                    • Dec 2013
                    • 1106

                    #10
                    Re: hp designjet 4000 scanner recovery system software

                    Yes, you can restore the image to a blank hard drive on another computer and it should boot. I've even done it with a virtual PC. Whatever PC you use needs to have drivers available for Windows 2000 however, specifically whatever firewire card you use.

                    Kiran

                    Comment

                    • Plotterguy
                      Technician
                      • Mar 2022
                      • 11

                      #11
                      Re: hp designjet 4000 scanner recovery system software

                      Originally posted by Kiran Otter
                      Thanks pgodfrey. I also sent a PM. Just forgot to mention it here.

                      Kiran
                      Hi Kiran, I have a surplus HP Designjet 815mfp and can't seem to locate anyone with a Recovery CD or just an ISO Image that I could burn to a blank . Would you have any info on where I might find something or someone that has this firmware? Thanks.

                      Comment

                      • pgodfrey
                        Technician
                        • Jul 2015
                        • 14

                        #12
                        Re: hp designjet 4000 scanner recovery system software

                        Originally posted by Plotterguy
                        Hi Kiran, I have a surplus HP Designjet 815mfp and can't seem to locate anyone with a Recovery CD or just an ISO Image that I could burn to a blank . Would you have any info on where I might find something or someone that has this firmware? Thanks.
                        Here are your two ISO discs. They both burn to a Compact Disc, one image per disc. This will allow the restoration of the touch screen PC to factory settings running Windows 2000.

                        Dropbox - HP80_CD1.iso - Simplify your life
                        Dropbox - HP80_CD2.iso - Simplify your life

                        Comment

                        • Plotterguy
                          Technician
                          • Mar 2022
                          • 11

                          #13
                          Re: hp designjet 4000 scanner recovery system software

                          Many thanks pgodfrey.

                          Comment

                          • pgodfrey
                            Technician
                            • Jul 2015
                            • 14

                            #14
                            Re: hp designjet 4000 scanner recovery system software

                            Originally posted by Plotterguy
                            Many thanks pgodfrey.

                            Comment

                            • Plotterguy
                              Technician
                              • Mar 2022
                              • 11

                              #15
                              Re: hp designjet 4000 scanner recovery system software

                              pgodfrey, both images burned to CDs without incident. Thanks again. If you need a new belt for your 800 take a look at LPS computer out in Valley Center CA. They have the best belts including a life time warranty. They're a little pricey at around 50 bucks but they will last long after the print heads dry up!

                              Comment

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