HP LJ4000N, jams in fuser.

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3391

    #1

    HP LJ4000N, jams in fuser.

    HP LJ4000N, paper stalls when it enters the fuser for roughly an inch, sometimes two, giving a paper jam indication. The sheet of paper is not at all nicked or damaged. Fuser exit sensor seems to work cause when I manually actuate it it gives a jam indication straight on. Take up rollers and fuser unit are almost new. Fuser rollers seem to nip the paper normally since removal of the jammed sheet needs some force.


    Any idea's where to look?

    .......and yes, you're right I'm a HP-Noob.....


    Hans
    “Sent from my Intel 80286 using MS-DOS 2.0”

  • Dickie
    Trusted Tech

    100+ Posts
    • Nov 2011
    • 190

    #2
    Re: HP LJ4000N, jams in fuser.

    Is it an original or a reman fuser ?

    Usual cause of this is failure of fixing film to rotate freely due to lack of grease on the contact heater bar.

    Try another fuser if you have one handy

    Comment

    • Hansoon
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Sep 2007
      • 3391

      #3
      Re: HP LJ4000N, jams in fuser.

      Yes Dickie, re-manufactured fuser but from a well known supplier. I would normally try another fuser unit first but have none at hand for the moment. Any other indications that the fixing film isn't rotating before I submit a claim with the supplier?

      Hans
      “Sent from my Intel 80286 using MS-DOS 2.0”

      Comment

      • Dickie
        Trusted Tech

        100+ Posts
        • Nov 2011
        • 190

        #4
        Re: HP LJ4000N, jams in fuser.

        Just take out the fuser and try to wind a sheet of paper through it by winding the drive gear by hand.

        Also if you have any of the white grease try putting more on the heat bar.

        These fusers are easy to split and work on

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23009

          #5
          Re: HP LJ4000N, jams in fuser.

          What jam code?
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • BuddyMc

            #6
            Re: HP LJ4000N, jams in fuser.

            I have had this happen too, it usually goes back to the fuser assembly Teflon roller not rolling because of to little grease. As others have stated, disassemble the fuser and re-grease it, the problem should go away.

            Comment

            • Hansoon
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Sep 2007
              • 3391

              #7
              Re: HP LJ4000N, jams in fuser.

              Thanks guys for all your info.

              Re-Grease it with what? Silicone oil will do? (I'm a noob. 'told you...)

              Hans
              “Sent from my Intel 80286 using MS-DOS 2.0”

              Comment

              • Blizzoo
                Senior Tech

                Site Contributor
                500+ Posts
                • Aug 2013
                • 609

                #8
                Re: HP LJ4000N, jams in fuser.

                Uniflor grease.
                Does the pressure roller and bushings in fuser assembly looks good?
                Defects are simple, our mind is complicated

                Comment

                • NeoMatrix
                  Senior Tech.

                  2,500+ Posts
                  • Nov 2010
                  • 3513

                  #9
                  Re: HP LJ4000N, jams in fuser.

                  Originally posted by Blizzoo
                  Uniflor grease.
                  Does the pressure roller and bushings in fuser assembly looks good?
                  Is that the high temperature grease that comes in a 300ml pressure pack can and around 80-90 dollars a can ?
                  I could never read the foriegn writing on the label of the can ...

                  How much grease should be applied/recommend for the fuser bar relube ?
                  Inauguration to the "AI cancel-culture" fraternity 1997...
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                  Comment

                  • Blizzoo
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Aug 2013
                    • 609

                    #10
                    Re: HP LJ4000N, jams in fuser.

                    Originally posted by NeoMatrix
                    Is that the high temperature grease that comes in a 300ml pressure pack can and around 80-90 dollars a can ?
                    I could never read the foriegn writing on the label of the can ...

                    How much grease should be applied/recommend for the fuser bar relube ?
                    Yes,or 100ml tube.
                    I personaly put a thin layer over fusing resistance bar and make sure cover the entire surface and some on film bushing.Before that five a good clean over old grease.If you put too much grease,won't fuse the toner properly on paper.
                    Defects are simple, our mind is complicated

                    Comment

                    • theengel
                      Service Manager

                      1,000+ Posts
                      • Nov 2011
                      • 1784

                      #11
                      Re: HP LJ4000N, jams in fuser.

                      I've always thought white lithium high temperature grease works best. But I have no idea where to get it right now. I tried using regular white lithium, and I was back in two months with the same problem. At this moment, I'm using regular old fuser oil--the kind we use to use on fuser units that got poured into those little pans and a wick roller would dip into it and carry it to the heat roller. I still have like ten bottles of that stuff.

                      Comment

                      • prntrfxr
                        Service Manager

                        1,000+ Posts
                        • Apr 2008
                        • 1622

                        #12
                        Re: HP LJ4000N, jams in fuser.

                        Not all types of grease work. HP high temp grease is better. I do not recommend lithium grease.
                        Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

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                        • Hansoon
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Sep 2007
                          • 3391

                          #13
                          Re: HP LJ4000N, jams in fuser.

                          So no silicone oil?

                          Hans
                          “Sent from my Intel 80286 using MS-DOS 2.0”

                          Comment

                          • theengel
                            Service Manager

                            1,000+ Posts
                            • Nov 2011
                            • 1784

                            #14
                            Re: HP LJ4000N, jams in fuser.

                            I think fuser oil is silicone. I'm pretty sure HP's fuser grease is silicone.

                            Comment

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