MX611de with error 111.30 ("printhead error")

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323

    MX611de with error 111.30 ("printhead error")

    Customer dropped off MX611de with error 111.30. Says printhead error. I am in the meantime searching SM download
    but wondering if just a supply item problem like drum or toner cartridge identification. Any information is very much appreciated. Frank
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22809

    #2
    Re: MX611de with error 111.30 ("printhead error&quot

    Originally posted by axyun
    Customer dropped off MX611de with error 111.30. Says printhead error. I am in the meantime searching SM download
    but wondering if just a supply item problem like drum or toner cartridge identification. Any information is very much appreciated. Frank
    nope..it's the printhead ( laser - LSU )

    Comment

    • axyun
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2007
      • 1323

      #3
      Re: MX611de with error 111.30 ("printhead error&quot

      Thank you Phil. I forgotto mention that hen customer called he said he had a lift motor error #146. When he brought macine to me I did id not see the error #146 bit only the 111.30 after turning on machine during warmup cycle. Thought I would mention in case it has significance. Frank

      Comment

      • axyun
        Service Manager

        Site Contributor
        1,000+ Posts
        • Aug 2007
        • 1323

        #4
        Re: MX611de with error 111.30 ("printhead error&quot

        Just one other question Phil. What is the possibility that it is controller board and not LSU as mentioned in SM?

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22809

          #5
          Re: MX611de with error 111.30 ("printhead error&quot

          Originally posted by axyun
          Just one other question Phil. What is the possibility that it is controller board and not LSU as mentioned in SM?

          i've never had that be the issue... always been LSU

          Comment

          • axyun
            Service Manager

            Site Contributor
            1,000+ Posts
            • Aug 2007
            • 1323

            #6
            Re: MX611de with error 111.30 ("printhead error&quot

            Thanks again Phil.

            Comment

            • axyun
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2007
              • 1323

              #7
              Re: MX611de with error 111.30 ("printhead error&quot

              HI Phil Sorry to bug you again. I ordered the LSU which supposedly was 40X8079. It Looks different in shape from one in machine. The one in machine

              has a 12 pin connector and a 5 pin connector whereas the new one has 10 pin connector as well as a 7 pin connector. The machine I am working on

              says MX611DE. The front door when opened has label that says 7016-670 and ser #7016 5PHH 06PZ2 The back label says Model 040J MX611DE.

              The LSU in machine has label that says 35S4420. New one says 35S3553. In meantime I will contact Item Inc where I purchase LSU to see if

              they can shed some light on this problem. Thank you for your assistance. Frank

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22809

                #8
                Re: MX611de with error 111.30 ("printhead error&quot

                Originally posted by axyun
                HI Phil Sorry to bug you again. I ordered the LSU which supposedly was 40X8079. It Looks different in shape from one in machine. The one in machine

                has a 12 pin connector and a 5 pin connector whereas the new one has 10 pin connector as well as a 7 pin connector. The machine I am working on

                says MX611DE. The front door when opened has label that says 7016-670 and ser #7016 5PHH 06PZ2 The back label says Model 040J MX611DE.

                The LSU in machine has label that says 35S4420. New one says 35S3553. In meantime I will contact Item Inc where I purchase LSU to see if

                they can shed some light on this problem. Thank you for your assistance. Frank
                there are 2 LSU's for those models IF I remember correctly. talk to Whit he should work with you on this

                Comment

                • Lance15
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jun 2015
                  • 1069

                  #9
                  Re: MX611de with error 111.30 ("printhead error&quot

                  there are 2 LSU's for those models IF I remember correctly
                  Nah. This is a mono machine. One LSU.

                  Comment

                  • axyun
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Aug 2007
                    • 1323

                    #10
                    Re: MX611de with error 111.30 ("printhead error&quot

                    I think Phil means some models were using one version of LSU and some used another. Frank
                    Last edited by axyun; 04-23-2018, 02:08 PM.

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                    • Lance15
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jun 2015
                      • 1069

                      #11
                      Re: MX611de with error 111.30 ("printhead error&quot

                      Gotcha.

                      Comment

                      • Phil B.
                        Field Supervisor

                        10,000+ Posts
                        • Jul 2016
                        • 22809

                        #12
                        Re: MX611de with error 111.30 ("printhead error&quot

                        Originally posted by Lance15
                        Nah. This is a mono machine. One LSU.
                        no Sir there are TWO different models of the MONO LASER for this machine.. you have to determine the proper LSU via the serial number.

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