Firmware Issue/ X950
Inherited a Lexmark X 950 for repair. Biggest issue certainly seems related to firmware. 3 phone calls to Lexmark provided no solution. I seemed to know more than they did. This machine has very old firmware version LHS42.P451. The newest firmware is EC6. P618. That's a big jump. The difference in this firmware causes an invalid engine code when trying to update to latest. I understand that this requires restarting while holding down 3 4 and 6 while powering on. However, this still did not allow me to update. So, how do I update this firmware from original all the way up to newest ? Is it neccessary to do it in increments ? Lexmark apparrently doesn't know. Nor could they provide any older firmware. Thanks guys.
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Re: Firmware Issue/ X950
Does the unit have the IPDS card installed? If so, the one time I came across this issue, I had to get special firmware from Lexmark. The firmware on the website doesn't include the IPDS part. -
Re: Firmware Issue/ X950
Did not look for IPDS crd. Not familiar with it. Tech support should know this up front.Comment
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Re: Firmware Issue/ X950
It will be a little plug-in card on the formatter. You could probably take it out, update the firmware, then reinstall it.
I had to do this on a Lexmark (don't remember the model.......might be this one) that we setup. It was purchased with the WiFi and IPDS cards. After installing the WiFi card, the unit complained about a USB device (WiFi card). I pulled it out, updated the firmware, then, reinstalled it and it was fine.Comment
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Re: Firmware Issue/ X950
Thanks. Will investigate.Comment
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Re: Firmware Issue/ X950
The solution was to update the firmware through a web browser, not usb.Comment
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Re: Firmware Issue/ X950
if it has an IPDS card installed, then you MUST have the firmware for the IPDS. not just the regular firmware as you would put onto just a typical machine. if you are a tech. and log into lexmark to view the firmware versions. you will see one labeled with IPDS in the name of the firmwarm. my bet would be that there is no ipds chip install. i would lean more to the increment update as you mentioned. i ran into the same issue on a newer model the other day. if you are a lexmark tech. and call lexmark support they should be able to provide what you need. my call was escalated to level 3 support who had to create a firmware that allowed me to go from the old firmware, to the middle firmware version, and then i was able to update the firmware to the latest and greatest version from lexmarks website.Comment
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