Lexmark X466 Photoreceptor Waste sump full on new cartridge ?

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935
    #1

    [CQ] Lexmark X466 Photoreceptor Waste sump full on new cartridge ?

    I have a customer who is getting copy quality problems because the waste sump is full on the drum cartridge. The customer swears that they just installed it and got it from Lexmark. (It does look new also the charge roller) Is there a reason that the waste toner would prematurly fill when bias and everything else looks OK. Does Lexmark sell new Photocartridges that are full of waste toner by accident... This day came right out of the Twilight Zone... lol
    Tags: customer, full, lexmark, toner, waste
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22798
      #2
      Re: Lexmark X466 Photoreceptor Waste sump full on new cartridge ?

      Originally posted by Doug James
      I have a customer who is getting copy quality problems because the waste sump is full on the drum cartridge. The customer swears that they just installed it and got it from Lexmark. (It does look new also the charge roller) Is there a reason that the waste toner would prematurly fill when bias and everything else looks OK. Does Lexmark sell new Photocartridges that are full of waste toner by accident... This day came right out of the Twilight Zone... lol
      the only reason I can think of is crap toner.

      or did the forget to pull a tab?

        Comment

        • Doug James
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2012
          • 935
          #3
          Re: Lexmark X466 Photoreceptor Waste sump full on new cartridge ?

          Originally posted by Phil B.
          the only reason I can think of is crap toner.

          or did the forget to pull a tab?
          The other toner cartridges they had were from Lexmark in unopened boxes but that seems to me also the only way toner would fill the waste sump...

            Comment

            • dalewb74
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2018
              • 1117
              #4
              Re: Lexmark X466 Photoreceptor Waste sump full on new cartridge ?

              do you have one of the old ones you can put back into it to see what happens? i would just try a new one. they might say it came from lexmark, but could be an ebay special that has been remaned.

                Comment

                • Doug James
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2012
                  • 935
                  #5
                  Re: Lexmark X466 Photoreceptor Waste sump full on new cartridge ?

                  Originally posted by dalewb74
                  do you have one of the old ones you can put back into it to see what happens? i would just try a new one. they might say it came from lexmark, but could be an ebay special that has been remaned.
                  I'm with you... There is something funny goin on !!! Thanks so much for your response !!

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