Lexmark MX810de making noise and jamming in the fuser

[Samanator]

I have a customer with one of these they got for free (ya get what ya pay for) and they have been using it for a couple of years. They print and copy on it.

I think the problem is on the fuser as it make a grinding noise when running and jams in the fuser.

I don't know how old this model is and if there are parts available. Some history/information about this model would be helpful. It would also be nice to have a service and parts manual if that is at all possible. I will be posting a request for those in the Service Manual Request area.

Thanks in advance for any help.

[dalewb74]

you said it correctly. some history and info on the machine would help us to be able to help you. what has been done to try to fix the issue? count? firmware? error message/code?