[Error Code] 33.13N - How to clear non-lexmark supply/part message?

[expressbrasil]

http://support.lexmark.com/index?page=content&id=SO8226&modifiedDate=12/15/16&actp=LIST_RECENT&userlocale=EN_US&locale=en

After performing the above procedure this message started to appear on the bottom of the printer settings page:

"The printer has detected a non-Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, realiability, of life of the printer and its imaging"

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Does anyone know how I can undo the process and remove this message from the printer settings page?

Lexmark MX711

[blackcat4866]

Re: 33.13N - How to clear non-lexmark supply/part message?

Did you say what model MFP this is?

So you want it to stop detecting non-OEM toner cartridges?
Or do you want it to detect non-OEM toner cartridges but not display the data?

I do not think that either of these choices are possible. =^..^=

[expressbrasil]

Re: 33.13N - How to clear non-lexmark supply/part message?

Did you say what model MFP this is?

Lexmark MX711

So you want it to stop detecting non-OEM toner cartridges?
Or do you want it to detect non-OEM toner cartridges but not display the data?

I want to undo what I did, I want to clear the "non-Lexmark supply" message at the bottom of the MFP settings pages at any cost!

[JR2ALTA]

Re: 33.13N - How to clear non-lexmark supply/part message?

Why do you care? It's there to prevent warranty claims for problems created by 3rd party junk. Is that what you're up to?

[expressbrasil]

Re: 33.13N - How to clear non-lexmark supply/part message?

Why do you care? It's there to prevent warranty claims for problems created by 3rd party junk. Is that what you're up to?

I want to remove the message so the printer will go back to accepting only genuine parts and supplies.

[mloudy]

Re: 33.13N - How to clear non-lexmark supply/part message?

"After performing the above procedure..."

What procedure did you perform? Maybe I'm missing it but the only thing "above" is a link.

Is this a result of a firmware update that you did?

[JR2ALTA]

Re: 33.13N - How to clear non-lexmark supply/part message?

I want to remove the message so the printer will go back to accepting only genuine parts and supplies.

My apologies, we get a lot of screwballs on this site.

[expressbrasil]

Re: 33.13N - How to clear non-lexmark supply/part message?

"After performing the above procedure..."

What procedure did you perform? Maybe I'm missing it but the only thing "above" is a link.

The procedures I performed because of the 33.13N error are described in the link.

Is this a result of a firmware update that you did?

This error happened on a machine I bought, which apparently had a non-lexmark fuser unit.

[dalewb74]

Re: 33.13N - How to clear non-lexmark supply/part message?

i agree with blackcat on this one. lexmark did this for their warranty stuff...

[Drivee]

Re: 33.13N - How to clear non-lexmark supply/part message?

Best way is to use some old firmware. Let say LW51 or similar. Don't take anything higher than LW70

[mloudy]

Re: 33.13N - How to clear non-lexmark supply/part message?

I have even seen old OEM toner cartridges come up with a non-Lexmark error after a fimrware update. Lexmark replaced the toners under warranty but for a time our techs had to make sure the customer had an extra toner before updating firmware.