Lexmark MS810 intermittent blue screen/firmware error

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  • BillyCarpenter
    Field Supervisor

    Site Contributor
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    10,000+ Posts
    • Aug 2020
    • 16308
    #1

    Lexmark MS810 intermittent blue screen/firmware error

    I had a call today from a car dealer that has a Lexmark MS810N. According to the person I spoke to, she's getting an intermittent blue screen when she tries to print that says something about firmware.

    That's all the info I could get from her. Anyone?
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.
    Tags: blue, info, intermittent, lexmark, print
    • mloudy
      Senior Tech

      500+ Posts
      • Oct 2015
      • 764
      #2
      Re: Lexmark MS810 intermittent blue screen/firmware error

      Likely showing a Firmware Error.

      Most of the time updating the firmware will fix it.

      Current is LW80.DNC.P210 released 1/16/2022. You are they can get it on support.lexmark.com

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        • BillyCarpenter
          Field Supervisor

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          • Aug 2020
          • 16308
          #3
          Re: Lexmark MS810 intermittent blue screen/firmware error

          Originally posted by mloudy
          Likely showing a Firmware Error.

          Most of the time updating the firmware will fix it.

          Current is LW80.DNC.P210 released 1/16/2022. You are they can get it on support.lexmark.com

          Thanks a bunch.
          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

            Comment

            • mloudy
              Senior Tech

              500+ Posts
              • Oct 2015
              • 764
              #4
              Re: Lexmark MS810 intermittent blue screen/firmware error

              You OR they..

              You might be able to update the firmware remotely if they will let you.

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                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
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                  • Aug 2020
                  • 16308
                  #5
                  Re: Lexmark MS810 intermittent blue screen/firmware error

                  Originally posted by mloudy
                  You OR they..

                  You might be able to update the firmware remotely if they will let you.


                  I don't work on Lexmark. What's the procedure to updating firmware? I just loaded firmare on a USB stick.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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                    • BillyCarpenter
                      Field Supervisor

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                      • Aug 2020
                      • 16308
                      #6
                      Re: Lexmark MS810 intermittent blue screen/firmware error

                      Nevermind. The instructions downloaded with the firmware.
                      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22930
                          #7
                          Re: Lexmark MS810 intermittent blue screen/firmware error

                          If you can get it to take USB firmware that's wonderful. It's about the easiest firmware you'll ever load. I'd say about half of the time, when you have a firmware error, it won't. Next try accessing the webpage. You can upload firmware through the webpage.

                          If it won't take firmware from USB or webpage, you may end up changing the controller board.

                          On another tack, some firmware errors are caused by driver issues, i.e.: wrong driver, a driver setting, or printing webpages. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

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                            • BillyCarpenter
                              Field Supervisor

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                              • Aug 2020
                              • 16308
                              #8
                              Re: Lexmark MS810 intermittent blue screen/firmware error

                              Originally posted by blackcat4866
                              If you can get it to take USB firmware that's wonderful. It's about the easiest firmware you'll ever load. I'd say about half of the time, when you have a firmware error, it won't. Next try accessing the webpage. You can upload firmware through the webpage.

                              If it won't take firmware from USB or webpage, you may end up changing the controller board.

                              On another tack, some firmware errors are caused by driver issues, i.e.: wrong driver, a driver setting, or printing webpages. =^..^=
                              That is very helpful. We'll see how it works out tomorrow. Thanks.
                              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22930
                                  #9
                                  Re: Lexmark MS810 intermittent blue screen/firmware error

                                  Information Required to Escalate 900.xx Issues | Lexmark MX810
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • BillyCarpenter
                                      Field Supervisor

                                      Site Contributor
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                                      • Aug 2020
                                      • 16308
                                      #10
                                      Re: Lexmark MS810 intermittent blue screen/firmware error

                                      I just returned from the service call on the Lexmark printer.

                                      On arrival, I found that the only time they were getting the firmware error is when printing from a webpage. So, I updated the firmware from my USB stick with no problem. This, however, didn't resolve the problem.

                                      I then attempted to install the latest drivers but I needed a domain username & password. They don't have an IT dept as it's handled by some local IT company. They called that company and they couldn't find the login credentials. The general manager is now involved and he struck me as idiot but whatever...

                                      The GM looked thru his phone for the login credentials but what he found no longer worked. He then tells me that he doesn't think that the problem is the drivers. I wasn't gonna argue with him and I told him that I couldn't guarantee it would resolve the problem but that it would be a good idea to keep the drivers up-to-date. He seemed uninterested and told me that once their PC's, printers, ect were setup that they usually aren't messed with again. I gave them my bill and wished 'em good luck.
                                      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22930
                                          #11
                                          Re: Lexmark MS810 intermittent blue screen/firmware error

                                          As long as they pay the bill, that's fine.

                                          When possible, watch for a button "View as PDF", "Printable View", or "Download as PDF". That flattens the image, so that any embedded web links do not freak out the printer.

                                          It's definitely not solved. But you'll get plenty of opportunities to remind them. Just remember to bill every time. =^..^=
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

                                            • BillyCarpenter
                                              Field Supervisor

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                                              10,000+ Posts
                                              • Aug 2020
                                              • 16308
                                              #12
                                              Re: Lexmark MS810 intermittent blue screen/firmware error

                                              Originally posted by blackcat4866
                                              As long as they pay the bill, that's fine.

                                              When possible, watch for a button "View as PDF", "Printable View", or "Download as PDF". That flattens the image, so that any embedded web links do not freak out the printer.

                                              It's definitely not solved. But you'll get plenty of opportunities to remind them. Just remember to bill every time. =^..^=
                                              Thanks for your help. There was no option to download a pdf or any of the other options that you listed. They right click on the screen and select print. Is there a fix for this?
                                              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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                                                • blackcat4866
                                                  Master Of The Obvious

                                                  Site Contributor
                                                  10,000+ Posts
                                                  • Jul 2007
                                                  • 22930
                                                  #13
                                                  Re: Lexmark MS810 intermittent blue screen/firmware error

                                                  How about the thing that drive Copytechnet newbies crazy?:

                                                  Add "print" to the end of the weblink to get a printable view. =^..^=
                                                  If you'd like a serious answer to your request:
                                                  1) demonstrate that you've read the manual
                                                  2) demonstrate that you made some attempt to fix it.
                                                  3) if you're going to ask about jams include the jam code.
                                                  4) if you're going to ask about an error code include the error code.
                                                  5) You are the person onsite. Only you can make observations.

                                                  blackcat: Master Of The Obvious =^..^=

                                                    Comment

                                                    • rthonpm
                                                      Field Supervisor

                                                      2,500+ Posts
                                                      • Aug 2007
                                                      • 2847
                                                      #14
                                                      Re: Lexmark MS810 intermittent blue screen/firmware error

                                                      Originally posted by BillyCarpenter
                                                      Thanks for your help. There was no option to download a pdf or any of the other options that you listed. They right click on the screen and select print. Is there a fix for this?
                                                      If they're using Windows 10 or newer, they can always print to the built-in PDF printer and then send that. It's an extra step, but it can often get rid of a lot of these issues.

                                                      Two other things to try:

                                                      Increase the buffer on the machine, if the option is available to change. I've begun to max out most of the Ricoh equipment I manage and a lot of the slow printing of webpages and odd errors has been drastically reduced.

                                                      Install an ad blocker into the browser. I'd only recommend uBlock Origin as it has the most controls and features. Some times the error comes from some kind of coding or media on the site that the machine can't process.

                                                      Sent from my BlackBerry using Tapatalk

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                                                        • dalewb74
                                                          Service Manager

                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Feb 2018
                                                          • 1117
                                                          #15
                                                          Re: Lexmark MS810 intermittent blue screen/firmware error

                                                          save whatever it is on the webpage to PC first. then open it on the PC and print. eliminates the problem...

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