X792 Tray one issues

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • bilyahn
    Service Manager

    1,000+ Posts
    • Dec 2006
    • 1468
    #1

    X792 Tray one issues

    Good morning

    Posting this for another tech so don't have a lot of information. We are primarily Sharp techs but have a few Lexmarks sprinkled here and there.

    When trying to change paper type and size for tray 1 on a lexmark X792 the arrows are greyed out. Tech says he figured it out on another lexmark but it has been years since then. Wondering in anyone can offer some suggestions for him to try. I did a search but couldn't find anything on lexmarks for this problem..

    Thank you for your time and effort in this matter.

    Bil
    Tags: lexmark, lexmarks, tech, tray, x792
    • dalewb74
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2018
      • 1125
      #2
      Re: X792 Tray one issues

      check the paper guides in the tray

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22960
          #3
          Re: X792 Tray one issues

          I've had those cassette guides get broken when an enduser does not know how to unlock them, then uses undue force. If I remember correctly, these trays self-detect paper size, so if it's not displaying the correct paper size the guides may be moved, broken, or paper behind the tray.

          Knowing the actual message on the screen would be very helpful. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • bilyahn
              Service Manager

              1,000+ Posts
              • Dec 2006
              • 1468
              #4
              Re: X792 Tray one issues

              I asked him what he did but didn't ask what the message is. He said he swapped trays and checked the guides. I will get back with him today to see what the message is. Thank you for the suggestions.

              Bil

                Comment

                • bilyahn
                  Service Manager

                  1,000+ Posts
                  • Dec 2006
                  • 1468
                  #5
                  Re: X792 Tray one issues

                  Okay, no error messages associated with this problem???????

                  LOL

                  Bil

                    Comment

                    Previous template Next
                    Working...