[Misc] Format Hard Disk

[bullet102]

Is it possible to format a hard disk on a Ricoh MP C5503 via the Web Imagine Monitor or via accessing the device remotely?

If not, how can I wipe the disk when next onsite?

[copier tech]

Re: Format Hard Disk

Is it possible to format a hard disk on a Ricoh MP C5503 via the Web Imagine Monitor or via accessing the device remotely?

If not, how can I wipe the disk when next onsite?

No you can't format the HDD remotely on the C5503 but the later models you can.

To format the HDD log into service mode & run SP-5832-001

[TonerMunkeh]

Re: Format Hard Disk

You'd be best off removing the HDD and formatting it with a caddy.

[slimslob]

Re: Format Hard Disk

If not, how can I wipe the disk when next onsite?

[bullet102]

Re: Format Hard Disk

No you can't format the HDD remotely on the C5503 but the later models you can.

To format the HDD log into service mode & run SP-5832-001

Can I on the C5504? Got them to do too.

Can you explain how I "log into service mode & run SP-5832-001"?

Thanks

[bullet102]

Re: Format Hard Disk

You'd be best off removing the HDD and formatting it with a caddy.

How? Where is the HDD located and how do I remove?

[anothertech]

Re: Format Hard Disk

Can I on the C5504? Got them to do too.

Can you explain how I "log into service mode & run SP-5832-001"?

Thanks

The answer is, no you can not get into service mode.

This is for trained techs only, you need to call a tech to come perform this service for you.

[bullet102]

Re: Format Hard Disk

The answer is, no you can not get into service mode.

This is for trained techs only, you need to call a tech to come perform this service for you.

[copier tech]

Re: Format Hard Disk

Can I on the C5504? Got them to do too.

Can you explain how I "log into service mode & run SP-5832-001"?

Thanks

Yes, use the remote support app with this you can access service mode remotely.

[bullet102]

Re: Format Hard Disk

Yes, use the remote support app with this you can access service mode remotely.

Remote support app? Sounds exactly what I'm looking for. What do I need to do?

[copier tech]

Re: Format Hard Disk

If all he needs to do is wipe the HDD to delete the addressbook etc then this HDD format is ideal.

Remember a copier is not like a Windows PC not really any sensitive data stored on a copier hdd.

[copier tech]

Re: Format Hard Disk

Remote support app? Sounds exactly what I'm looking for. What do I need to do?

RICOH RemoteConnect Support | Global | Ricoh

Drop us an email if you need it.

Firmware Update - Printer & Copier Firmware

[bullet102]

Re: Format Hard Disk

RICOH RemoteConnect Support | Global | Ricoh

Drop us an email if you need it.

Firmware Update - Printer & Copier Firmware

Thanks, but I'm not sure what I'm looking at here? Am I looking for an app that I can use to remote wipe the hdd on my devices?

Sorry, bit confused as to what you are suggesting.

Think all I really need is to know what buttons to press on the device to wipe the disk. (How to get into the correct menu, where to look, what to press, etc)

[copier tech]

Re: Format Hard Disk

Thanks, but I'm not sure what I'm looking at here? Am I looking for an app that I can use to remote wipe the hdd on my devices?

Sorry, bit confused as to what you are suggesting.

Think all I really need is to know what buttons to press on the device to wipe the disk. (How to get into the correct menu, where to look, what to press, etc)

[slimslob]

Re: Format Hard Disk

If all he needs to do is wipe the HDD to delete the addressbook etc then this HDD format is ideal.

Remember a copier is not like a Windows PC not really any sensitive data stored on a copier hdd.

That depends on what has been printed to it. If Disk Overwrite Security has not been activated the image data of recent jobs will still be on the HDD and can be accessed by someone who knows how.