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This is an opportunity for you to sell a new machine. Take advantage of it. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
I have both rollers, they are OEM. Would sell for 75.00 total including shipping to you. I do however also agree definitely a good chance upgrade. craig@akcopy.net
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