C284 hangs on shark fin

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  • inutelkamo
    Trusted Tech

    100+ Posts
    • Jul 2011
    • 143
    #1

    C284 hangs on shark fin

    Hello Good day!

    I have a 284, which hang on shark fin. no boot up..
    did try to replace the MFPB, same issue..
    recommendation is to replace SSD right?

    But they want me to update the Firmware first..
    my question is, how will i know if the firmware will download completely if its stuck on shark fin upon boot up..

    Or the firmware will not download at all.. jeezz!

    Comments and suggestions are all welcome..

    Have a good day!
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22937
      #2
      Re: C284 hangs on shark fin

      AFAIK what they're asking of you is not possible. You won't be able to update firmware until you have a functional SSD. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Techlife
          Technician
          • Mar 2015
          • 27
          #3
          Re: C284 hangs on shark fin

          I would suggest at least trying the firmware, what do you have to lose? Also, as part of the escalation process, Konica will ask if you have done this step

            Comment

            • D_L_P
              Self Employed

              1,000+ Posts
              • Oct 2009
              • 1196
              #4
              Re: C284 hangs on shark fin

              I'd second the firmware but be sure to give it enough time. Mine took like 5 minutes of waiting before the update screen finally appeared.

                Comment

                • Woxner
                  Senior Tech

                  500+ Posts
                  • Jul 2011
                  • 829
                  #5
                  Re: C284 hangs on shark fin

                  are you using a new or used mfp. Most of the time when the ssd goes bad it keeps rebooting. but once in a while that wont be the case. the fins have meaning. each one represents a stage of boot. the bulletin tells you what to look for.. if its a used or repaired mfp did you use the reset firmware tool to cleanse the board

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8105
                      #6
                      Re: C284 hangs on shark fin

                      When replacing a used MFP and/or SSD there is a specific procedure you need to follow, get this wrong & you could make both MFP boards unusable!
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • mo0651
                          Service Manager

                          1,000+ Posts
                          • Apr 2009
                          • 1054
                          #7
                          Re: C284 hangs on shark fin

                          What troubleshooting steps have you taken. When we have this issue: Reseat memory chips, unplug HDD, Try firmware( it only takes a few minutes.)
                          The whole process of trouble shooting it won't take long!

                            Comment

                            • inutelkamo
                              Trusted Tech

                              100+ Posts
                              • Jul 2011
                              • 143
                              #8
                              Re: C284 hangs on shark fin

                              Hello Guys,

                              Update.

                              Steps that ive done so far.. eliminating some possible issues.
                              1. Remove HDD and try to boot, --- Same hang on shark fin,
                              2. Update Firmware via service port 3 flashdrive used ---- Same no pop up of firmware update complete
                              3. leave firmware flashdrive for several minutes --- Same
                              4. Tested MFPB ----- Same
                              5. update firmware of new MFPB -- Same

                              I guess i can now start processing the request for SSDB replacement.

                              Thoughts and update still welcomed..

                              Thanx!

                                Comment

                                • mo0651
                                  Service Manager

                                  1,000+ Posts
                                  • Apr 2009
                                  • 1054
                                  #9
                                  Re: C284 hangs on shark fin

                                  Use the old MFB and the new SSD .

                                    Comment

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