Hello everyone!! This machine was calling for a cyan and magenta iu right after customer changed both toners c and m. The copy quality was good so i replaced the iu chips and then it coded with a c2552. So i replaced both iu units with new ones and the code keeps coming back. Any ideas? the code means cyan toner is over 11%
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: bizhub c253
Sounds like they thought the message was for C & M toner when in fact it was for the C &M IU's. Did you shake the Image units & toners really well. Toners need to be shaken 10-20 times and IU's need to be shaken "side to side" while keeping level. I also tap on IU's while shaking to loosen up the developer. This is really important especially if boxes were stored on their side or stored for a long time. This is why the IU boxes are shaped funny so box can't stand on their side, but I have seen people still stand box on their side!Comment
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Re: bizhub c253
Do the motors fire up? Without the developing motor agitating the developer it won't properly read TCR. Maybe a System Error Reset is in order before you can diagnose further? =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: bizhub c253
Same thing, just in a different menu. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: bizhub c253
you can watch the motors operate with exit cover left off while running machine. I think if motors were not turning it would throw a motor code.Comment
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