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adecanmin
10-24-2019, 02:45 PM
Gentlemen.

Customer was getting strange service codes. I upgraded the firmware. Fixed that problem. According to the customer before the upgrade, they could put the document on the glass, push start and it would copy. I made sure the separate scan was turned off when using glass. No good. I checked the pdf for the firmware about my issue. Nothing. I looked through service manual at soft switch settings. Nothing. Anyone run across this before?


A

bsm2
10-24-2019, 02:54 PM
Did you reboot the machine? some settings changes machines need to reboot in order for the new settings to take to take.

adecanmin
10-24-2019, 03:02 PM
Yes. I'm going there today. I can restart it again.

mo0651
10-24-2019, 03:12 PM
Are you sure that "SORT" is not on???

adecanmin
10-24-2019, 03:23 PM
Sort is on. It has a finisher. I did turn that on recently. It was defaulted to group and non sort. Customer wanted it to sort as a default. I'll turn it off and see what happens.

thanks.

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emujo2
10-24-2019, 04:33 PM
43857

Might help..E

Bix
10-24-2019, 05:43 PM
Hi, are you sure you haven't installed a special firmware? Do you remember the version?


Also, manually it is not possible to remove the flag?

adecanmin
10-24-2019, 07:21 PM
Hello Gentlemen

It was the sort function the was causing the problem. I put it on autosort and the problem is fixed. Thanks guys.

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