Bizhub C224e not detecting firmware

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  • Ari007
    Technician
    • Apr 2019
    • 49
    #1

    [Misc] Bizhub C224e not detecting firmware

    I have a bizhub c224e, with low copy/print. The machine was running fine but had some deep sleep issues. Now, if the main sw is turned on it does the full warmup procedure(can tell from the sound) and gets stuck at two fins. If firmware is inserted from service port first it stays off and if main switch is turned on/off it again gets stuck at two fins.

    *SSD replaced
    *All the sensors are working
    *HDD is disconnected and disabled from service mode.

    Please help.
    Tags: c224e, fins, main, service, turned
    • Phil B.
      Field Supervisor
      10,000+ Posts
      • Jul 2016
      • 22810
      #2
      Re: Bizhub C224e not detecting firmware

      Originally posted by Ari007
      I have a bizhub c224e, with low copy/print. The machine was running fine but had some deep sleep issues. Now, if the main sw is turned on it does the full warmup procedure(can tell from the sound) and gets stuck at two fins. If firmware is inserted from service port first it stays off and if main switch is turned on/off it again gets stuck at two fins.

      *SSD replaced
      *All the sensors are working
      *HDD is disconnected and disabled from service mode.

      Please help.
      sounds like you need a service manual

        Comment

        • Ari007
          Technician
          • Apr 2019
          • 49
          #3
          Re: Bizhub C224e not detecting firmware

          Originally posted by Phil B.
          sounds like you need a service manual
          I already have.. and went through the procedures.. this is an uncommon problem..

            Comment

            • tsbservice
              Field tech
              Site Contributor
              5,000+ Posts
              • May 2007
              • 7389
              #4
              Re: Bizhub C224e not detecting firmware

              Turn on machine while holding op panel's Power button, wait for a beep. Do self diagnostic and look for any NG results, probably if it fails at second pillar(fin) some memory tests will fail.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Ari007
                  Technician
                  • Apr 2019
                  • 49
                  #5
                  Re: Bizhub C224e not detecting firmware

                  Originally posted by tsbservice
                  Turn on machine while holding op panel's Power button, wait for a beep. Do self diagnostic and look for any NG results, probably if it fails at second pillar(fin) some memory tests will fail.
                  I've already ordered replacement RAM.. hopefully will get it within two days.. I'll try this

                    Comment

                    • copier tech
                      Field Supervisor
                      5,000+ Posts
                      • Jan 2014
                      • 7730
                      #6
                      Re: Bizhub C224e not detecting firmware

                      Originally posted by Ari007
                      I have a bizhub c224e, with low copy/print. The machine was running fine but had some deep sleep issues. Now, if the main sw is turned on it does the full warmup procedure(can tell from the sound) and gets stuck at two fins. If firmware is inserted from service port first it stays off and if main switch is turned on/off it again gets stuck at two fins.

                      *SSD replaced
                      *All the sensors are working
                      *HDD is disconnected and disabled from service mode.

                      Please help.
                      How did you enter CE mode to disable the HDD if the machine wont boot?

                        Comment

                        • qbert69
                          Service Manager
                          1,000+ Posts
                          • Mar 2013
                          • 1152
                          #7
                          Re: Bizhub C224e not detecting firmware

                          Originally posted by Ari007
                          I have a bizhub c224e, with low copy/print. The machine was running fine but had some deep sleep issues. Now, if the main sw is turned on it does the full warmup procedure(can tell from the sound) and gets stuck at two fins. If firmware is inserted from service port first it stays off and if main switch is turned on/off it again gets stuck at two fins.

                          *SSD replaced
                          *All the sensors are working
                          *HDD is disconnected and disabled from service mode.

                          Please help.
                          SSD Brand New or Pulled from another machine???[emoji848]

                          Sent from my SM-N950U1 using Tapatalk
                          REACH FOR THE STARS!!!
                          Konica Minolta Planetariums!
                          https://www.konicaminolta.com/planet...gma/index.html

                            Comment

                            • allan
                              RTFM!!
                              5,000+ Posts
                              • Apr 2010
                              • 5402
                              #8
                              Re: Bizhub C224e not detecting firmware

                              Yea the reset tool comes to mind.
                              Should boot into diagnostic mode to test RAM.
                              Whatever

                                Comment

                                • copyman
                                  Owner / Technician
                                  Site Contributor
                                  2,500+ Posts
                                  • Sep 2005
                                  • 3953
                                  #9
                                  Re: Bizhub C224e not detecting firmware

                                  Agree use the firmware reset tool.

                                  Also try booting up with service USB port open but no flash drive in it. It should boot up so you can get into service mode etc
                                  Last edited by copyman; 11-25-2019, 02:53 PM.

                                    Comment

                                    • Ari007
                                      Technician
                                      • Apr 2019
                                      • 49
                                      #10
                                      Re: Bizhub C224e not detecting firmware

                                      Originally posted by copier tech
                                      How did you enter CE mode to disable the HDD if the machine wont boot?

                                      Disabled when the machine was running fine... a week ago

                                        Comment

                                        • Ari007
                                          Technician
                                          • Apr 2019
                                          • 49
                                          #11
                                          Re: Bizhub C224e not detecting firmware

                                          Originally posted by qbert69
                                          SSD Brand New or Pulled from another machine???[emoji848]

                                          Sent from my SM-N950U1 using Tapatalk
                                          SSD is brand new..

                                            Comment

                                            • Ari007
                                              Technician
                                              • Apr 2019
                                              • 49
                                              #12
                                              Re: Bizhub C224e not detecting firmware

                                              Originally posted by allan
                                              Yea the reset tool comes to mind.
                                              Should boot into diagnostic mode to test RAM.
                                              I've tried reset tool but not detecting.

                                                Comment

                                                • Ari007
                                                  Technician
                                                  • Apr 2019
                                                  • 49
                                                  #13
                                                  Re: Bizhub C224e not detecting firmware

                                                  Originally posted by tsbservice
                                                  Turn on machine while holding op panel's Power button, wait for a beep. Do self diagnostic and look for any NG results, probably if it fails at second pillar(fin) some memory tests will fail.
                                                  Tried this but two bars.. installed new RAM... Same results

                                                    Comment

                                                    • Ari007
                                                      Technician
                                                      • Apr 2019
                                                      • 49
                                                      #14
                                                      Re: Bizhub C224e not detecting firmware

                                                      When I started it in the morning with the new RAM installed, it started to boot then restarted and then stuck at 4 bars..

                                                        Comment

                                                        • rrrohan
                                                          Service Manager
                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Sep 2011
                                                          • 1967
                                                          #15
                                                          Re: Bizhub C224e not detecting firmware

                                                          have you applied the SSD V6.05 firmware?

                                                            Comment

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