C224e Date/Time Stuck

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  • Salix
    Junior Member
    • Jun 2015
    • 3
    #1

    C224e Date/Time Stuck

    Hi everyone,

    Had a customer complaining that their scanned documents were overwriting the previous scans in the folder. Turned out that the time was flicking back and forth between the same two minutes. Yep, the time went in reverse, then forward again a minute later. My first thought was to reflash the firmware, but this failed and resulted in the machine no longer booting up. I had to replace the SSD in the end, after trying an MFP reset which made no difference.

    All seemed good but a few weeks later I noticed the date and time was incorrect again. I immediately performed a manual sync to the google time servers and the same fault occurred. Stuck back and forth between the same two minutes.

    Any ideas?
    Tags: back, fault, minutes, stuck, time
    • emujo2
      Service Manager

      1,000+ Posts
      • Mar 2017
      • 1580
      #2
      Re: C224e Date/Time Stuck

      Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.

        Comment

        • tech51
          Senior Tech

          500+ Posts
          • Jan 2009
          • 846
          #3
          Re: C224e Date/Time Stuck

          Originally posted by emujo2
          Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.

            Comment

            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1580
              #4
              Re: C224e Date/Time Stuck

              Can you give me the firmware version for this?

                Comment

                • tulintron
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jul 2014
                  • 669
                  #5
                  Re: C224e Date/Time Stuck

                  Originally posted by emujo2
                  Sounds like it could be a weak battery backup..We have been having many issues with the e series related to this..And getting a new board to replace it is almost impossible. I have heard of some techs with good solder skills able to replace battery.
                  Just like Emujo said.

                  We have already replaced some batteries on the MFPB board. Great result. Perform correct MFPB replacement procedure after installation and upgrade.
                  https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7924
                      #6
                      Re: C224e Date/Time Stuck

                      Originally posted by emujo2
                      Can you give me the firmware version for this?
                      I use GXM-M1
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • emujo2
                          Service Manager

                          1,000+ Posts
                          • Mar 2017
                          • 1580
                          #7
                          Re: C224e Date/Time Stuck

                          There is no f/w listed (at least on the US site) with GXM-M1. Special or otherwise. E

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7924
                              #8
                              Re: C224e Date/Time Stuck

                              Originally posted by emujo2
                              There is no f/w listed (at least on the US site) with GXM-M1. Special or otherwise. E
                              Ed, I have no access to my work resources atm but used our PrintFleet to pull this info from one C224e.
                              Can do double check later. BR
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • tech51
                                  Senior Tech

                                  500+ Posts
                                  • Jan 2009
                                  • 846
                                  #9
                                  Re: C224e Date/Time Stuck

                                  Originally posted by emujo2
                                  Can you give me the firmware version for this?

                                    Comment

                                    • copier tech
                                      Field Supervisor

                                      5,000+ Posts
                                      • Jan 2014
                                      • 8105
                                      #10
                                      Re: C224e Date/Time Stuck

                                      Originally posted by Salix
                                      Hi everyone,

                                      Had a customer complaining that their scanned documents were overwriting the previous scans in the folder. Turned out that the time was flicking back and forth between the same two minutes. Yep, the time went in reverse, then forward again a minute later. My first thought was to reflash the firmware, but this failed and resulted in the machine no longer booting up. I had to replace the SSD in the end, after trying an MFP reset which made no difference.

                                      All seemed good but a few weeks later I noticed the date and time was incorrect again. I immediately performed a manual sync to the google time servers and the same fault occurred. Stuck back and forth between the same two minutes.

                                      Any ideas?

                                      You could enter a time server in admin mode>Network>Detail Settings this will ensure the date/time is always correct.
                                      Let us eat, drink, and be merry, because tomorrow we may die!

                                      For all your firmware & service manual needs please visit us at:

                                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                      ​

                                        Comment

                                        • Salix
                                          Junior Member
                                          • Jun 2015
                                          • 3
                                          #11
                                          Re: C224e Date/Time Stuck

                                          Originally posted by copier tech

                                          You could enter a time server in admin mode>Network>Detail Settings this will ensure the date/time is always correct.

                                          This is what I meant by a manual sync to google time server.

                                          In any case, it ended up being an MFP board.

                                            Comment

                                            • tsbservice
                                              Field tech

                                              Site Contributor
                                              5,000+ Posts
                                              • May 2007
                                              • 7924
                                              #12
                                              Re: C224e Date/Time Stuck

                                              Originally posted by tsbservice
                                              Ed, I have no access to my work resources atm but used our PrintFleet to pull this info from one C224e.
                                              Can do double check later. BR
                                              So after I forgot it finally made a check and GXM-M1 is what I use lately(should include GHV-M1 fixes plus a ton of others).
                                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                Comment

                                                • emujo2
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Mar 2017
                                                  • 1580
                                                  #13
                                                  Re: C224e Date/Time Stuck

                                                  Originally posted by Salix
                                                  This is what I meant by a manual sync to google time server.

                                                  In any case, it ended up being an MFP board.
                                                  Guess what is on the new board?? A new battery. E

                                                    Comment

                                                    • copier tech
                                                      Field Supervisor

                                                      5,000+ Posts
                                                      • Jan 2014
                                                      • 8105
                                                      #14
                                                      Re: C224e Date/Time Stuck

                                                      Originally posted by emujo2
                                                      Guess what is on the new board?? A new battery. E
                                                      Yes a 50p battery would have been cheaper & simpler to replace.
                                                      Let us eat, drink, and be merry, because tomorrow we may die!

                                                      For all your firmware & service manual needs please visit us at:

                                                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                                      ​

                                                        Comment

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