C360i with error C-2204

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  • Tiagocang
    Technician

    50+ Posts
    • Feb 2022
    • 62
    #1

    C360i with error C-2204

    Got a client with this error on a 5k count C360i any1 something about this i changed waste toner box already cleaned the sub, belt always display the error
    Tags: box, c360i, cleaned, error, toner
    • femaster
      Service Manager

      1,000+ Posts
      • May 2011
      • 1466
      #2
      Re: C360i with error C-2204

      Any loud noises associated with the code? Maybe check the bulletin in this thread:

      I-Series Clogged Transfer Belt Cleaning Unit Bulletin.
      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

        Comment

        • Tiagocang
          Technician

          50+ Posts
          • Feb 2022
          • 62
          #3
          Re: C360i with error C-2204

          Originally posted by femaster
          Any loud noises associated with the code? Maybe check the bulletin in this thread:

          I-Series Clogged Transfer Belt Cleaning Unit Bulletin.
          no noises nothing just pop up the error
          i just cut some spring for prevent that happens its not that problem when machines go to clients

          ill try this tomorrow:

          WhatsApp Image 2022-06-23 at 21.40.32.jpg

            Comment

            • KMFLT3CH
              Trusted Tech

              100+ Posts
              • May 2017
              • 216
              #4
              Re: C360i with error C-2204

              seen this on a few newish I-series machines and this specific post was the fix for me. direct link below:

              i series toner backup (copytechnet.com)

              "That code is related to the arm on the bottom left where the box goes not returning fast enough. Extra turn on its return spring cures that."

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7924
                  #5
                  Re: C360i with error C-2204

                  Originally posted by Tiagocang
                  no noises nothing just pop up the error
                  i just cut some spring for prevent that happens its not that problem when machines go to clients

                  ill try this tomorrow:

                  [ATTACH=CONFIG]53783[/ATTACH]
                  That should cure it.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • Woxner
                      Senior Tech

                      500+ Posts
                      • Jul 2011
                      • 829
                      #6
                      Re: C360i with error C-2204

                      Take the sensor out from the waste box area on the left and bend the spring. Its too weak. Cures it everytime. There is a bulletin on this. I just did this the other day. You may notice the lever is slow .

                        Comment

                        • femaster
                          Service Manager

                          1,000+ Posts
                          • May 2011
                          • 1466
                          #7
                          Re: C360i with error C-2204

                          Forgot about that arm. That should get you back up and running. We did have one machine with this issue about a month ago that had slipped my mind. Spring had completely popped off the arm and was giving that error. I'm sure with the number of I-series we have out there that there will be more.
                          A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                          My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                            Comment

                            • Osrs Tec
                              Junior Member
                              • Apr 2025
                              • 1
                              #8
                              Originally posted by Woxner
                              Re: C360i with error C-2204

                              Take the sensor out from the waste box area on the left and bend the spring. Its too weak. Cures it everytime. There is a bulletin on this. I just did this the other day. You may notice the lever is slow .
                              How and What direction did You bent it?

                                Comment

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