Bizhub 363 Vendor Unit

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  • wkwar
    Technician

    Site Contributor
    50+ Posts
    • Jan 2019
    • 61

    #1

    Bizhub 363 Vendor Unit

    Went to purchase a bizhub 363. Once the unit it powers up it display " install vendor unit" ? not much details other than i am guessing it is lock? can it be unlock? thanks
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5740

    #2
    [Administrator Settings] → [Security Setting] → [Enhanced Security Mode][Administrator Settings] → [User Authentication/Account Track] → [External Server Settings][Service Mode] → [Billing Setting] → [Management Function Choice]
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

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    • wkwar
      Technician

      Site Contributor
      50+ Posts
      • Jan 2019
      • 61

      #3
      Re: Bizhub 363 Vendor Unit

      thanks for the info. i am assuming they would have set a special admin password so someone cannot go in there just to change it. anyway to reset the machine to factory default?

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      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5740

        #4
        Re: Bizhub 363 Vendor Unit

        nah, just make the vendor change in svc mode.
        also admin password can be changed from service mode.
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

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        • wkwar
          Technician

          Site Contributor
          50+ Posts
          • Jan 2019
          • 61

          #5
          Re: Bizhub 363 Vendor Unit

          great , thanks for your help

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          • wkwar
            Technician

            Site Contributor
            50+ Posts
            • Jan 2019
            • 61

            #6
            Re: Bizhub 363 Vendor Unit

            pick them up today and cleared the code. ran a copy and now repeated paper jam. one machine jams as the paper tries to go thru the fuser. which roller is missing up?

            the other jams partially as it comes out of the tray. threw a code C-4101. This errors points to polygon motor rotation trouble. when i look at the manual, it ask to check connector and replace PH or PRCB......?

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            • wkwar
              Technician

              Site Contributor
              50+ Posts
              • Jan 2019
              • 61

              #7
              Re: Bizhub 363 Vendor Unit

              on the machine with the paper jam, the paper is stuck before the exit section. the paper never makes thru the exit section. swap the exit section with the other copier and still the same. did observe the stepper motor does move. is it the timing belt slipping or something else? the jam code is 11

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              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5740

                #8
                Re: Bizhub 363 Vendor Unit

                yeah any 2 digit codes are useless pretty much, its the J+4 digit code that tells where the problem was detected or by what.
                please post the last few.
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

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                • wkwar
                  Technician

                  Site Contributor
                  50+ Posts
                  • Jan 2019
                  • 61

                  #9
                  Re: Bizhub 363 Vendor Unit

                  multiple 3003 jam code.

                  looking at the manual does not tell me much. however it looks like the paper code is cause by PS3 not seeing the paper. That makes sense as the paper could not get thru the exit section.

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                  • Synthohol
                    Certified Konica Expert

                    Site Contributor
                    5,000+ Posts
                    • Mar 2016
                    • 5740

                    #10
                    Re: Bizhub 363 Vendor Unit

                    take out the fuser, it should spin fairly easily.
                    We know a thing or two because we've seen a thing or two.
                    The medication helps though...

                    Comment

                    • wkwar
                      Technician

                      Site Contributor
                      50+ Posts
                      • Jan 2019
                      • 61

                      #11
                      Re: Bizhub 363 Vendor Unit

                      paper pass thru the fuser but will not go thru the exit section. it makes an accordian between the fuser and exit section. so fuser is good correct?

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                      • femaster
                        Service Manager

                        1,000+ Posts
                        • May 2011
                        • 1469

                        #12
                        Re: Bizhub 363 Vendor Unit

                        When removing the accordioned paper, is the paper stuck under any of the 5 picks that ride on the teflon coated roller in the fusing unit?
                        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7926

                          #13
                          Re: Bizhub 363 Vendor Unit

                          Originally posted by wkwar
                          multiple 3003 jam code.

                          looking at the manual does not tell me much. however it looks like the paper code is cause by PS3 not seeing the paper. That makes sense as the paper could not get thru the exit section.
                          Duplex or single sided?
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                          • Synthohol
                            Certified Konica Expert

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                            5,000+ Posts
                            • Mar 2016
                            • 5740

                            #14
                            Re: Bizhub 363 Vendor Unit

                            Originally posted by wkwar
                            paper pass thru the fuser but will not go thru the exit section. it makes an accordian between the fuser and exit section. so fuser is good correct?
                            you can only check the fuser bearings with the fuser in your hands, cant check it properly while still in the copier.
                            a good telltale is when you take out the fuser and a line of orange dust winds up on your pants or the floor. thats a bad fuser
                            We know a thing or two because we've seen a thing or two.
                            The medication helps though...

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7926

                              #15
                              Re: Bizhub 363 Vendor Unit

                              Originally posted by Synthohol
                              ...
                              a good telltale is when you take out the fuser and a line of orange dust winds up on your pants or the floor. thats a bad fuser
                              It's usually more brownish in my cases but yea half spoon of rust equals dead fuser in my eyes.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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