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Looking for Konica tech in Las Vegas for piece meal work.
Re: Looking for Konica tech in Las Vegas for piece meal work.
Originally posted by wjurls
Looking for a tech that can help me out with my remote customer in Las Vegas. Machine in question is a Bizhub C258 with print quality issue.
PM me if you can help.
Lee
What's the issue?
Originally posted by Gift
Can it wait till the Formula 1 event?^^
That makes me laugh 😅
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
Re: Looking for Konica tech in Las Vegas for piece meal work.
Originally posted by wjurls
Apparently an unknown print quality issue. Says it won't print cyan even though it has toner.
Also mentions errors but doesn't specify code. Awaiting a specific on that still.
Looks like you will need good tech cyan dev unit may be depleted. I would check consumables life and counters all you need is remote panel setup and access to their PC.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
Re: Looking for Konica tech in Las Vegas for piece meal work.
Originally posted by tsbservice
Looks like you will need good tech cyan dev unit may be depleted. I would check consumables life and counters all you need is remote panel setup and access to their PC.
Yup, That's why I need a tech that go go take a look. I can drop ship parts. Dev units nowhere near life on this machine.
Re: Looking for Konica tech in Las Vegas for piece meal work.
Originally posted by wjurls
Yup, That's why I need a tech that go go take a look. I can drop ship parts. Dev units nowhere near life on this machine.
How about the drums, are they they at "0" %?
Sounds like the Cyan dev dumped which is usually caused by over life drum(s).
Simple enough to see if dev dumped, walk customer through procedure over phone to get into service mode, state confirmation, level history 1.
I suspect cyan level will be around "0".
Tech can add some aftermarket dev to get level around 6.5%.
Another option is ship customer cyan drum for them to install and then add cyan toner in service mode to bring level up.
Re: Looking for Konica tech in Las Vegas for piece meal work.
Originally posted by copyman
How about the drums, are they they at "0" %?
Sounds like the Cyan dev dumped which is usually caused by over life drum(s).
Simple enough to see if dev dumped, walk customer through procedure over phone to get into service mode, state confirmation, level history 1.
I suspect cyan level will be around "0".
Tech can add some aftermarket dev to get level around 6.5%.
Another option is ship customer cyan drum for them to install and then add cyan toner in service mode to bring level up.
Drums all at 50%, Dev units at 87% remaining. Cyan completely blank. Customer says happened all at once.
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