[Misc] C224 FV 7 Suddenly unable to print and Access the Web interface

[Kazzy]

Hi all, today I have gotten an urgent call from a workplace that uses a lot of C224 / C224e models. One of the C224s today decided to become "Offline" to all devices. I attempted accessing the Web interface but to no avail. I changed the IP address which similar results. The machine can ping successful : 8.8.8 8, 8.8.4.4 and 302 Moved on both, it's foremer IP and the new one I set. Still I am unable to access the Web Interface and she cannot be found by phone, tablet or PC.

I should also add while I went though multiple IP addresses, the machine successful detected that few already were registerd. This I believes out rules the possibility of a faulty NIC card.

Any advice why she is not being visible at all? It appears to have happened suddenly as someone was able to print successfully in the morning today and from what I was told 12, this became an issue.

[Synthohol]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

have you tried directly with a laptop or are you relying on the network to deliver the page?
also make sure the http server is running in admin/network mode.

[tsbservice]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

Do network reset from service mode. While there print MML and check for latest error codes(not paper jams). Could be many things even bad NVRAM battery is already problem on this model .

[Kazzy]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

Do network reset from service mode. While there print MML and check for latest error codes(not paper jams). Could be many things even bad NVRAM battery is already problem on this model .

I'm unable to find the network reset setting in the Service mode, under which tab is it?. I also tried launching the EWS from the cable and that didn't work either.
Also no error codes came up regarding anything network related.

[tsbservice]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

I'm unable to find the network reset setting in the Service mode, under which tab is it?. I also tried launching the EWS from the cable and that didn't work either.
Also no error codes came up regarding anything network related.

[Administrator Settings] -> [Network Settings] -> [Detail Settings] -> [Error Code Display Setting]

[System 1] -> [Initialization] -> [Network Setting Data]. Press the Start key.

[Kazzy]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

[Administrator Settings] -> [Network Settings] -> [Detail Settings] -> [Error Code Display Setting]

[System 1] -> [Initialization] -> [Network Setting Data]. Press the Start key.

Thanks, unfortunately that did not fix it, I'm still unable to access the EWS from any machine. I get the connection timed out error, I attempted to ping the IP of a PC that is directly connected to it and it failed. I will try to swap that 3v cell battery out,I think it's the 2032 ones. If that doesn't work then it's probably something else. This is quite strange as it can as aforementioned ping Google and their DNS servers fine.

[Synthohol]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

have you DIRECTLY connected to it with a laptop?

[Kazzy]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

have you DIRECTLY connected to it with a laptop?

I am indeed still connected to it with a laptop, tried 3 different ones with Win 11, 10 and 7. Still unfortunately nothing. I'm wondering if it's the damn Internet at this place that caused all this. There is an older Xerox beside which I was told is only for the Administration, on the same day the issues with the Konica started, someone was messing around that Xerox machine. I wonder if they while doing something on that very machine caused the konica to go offline. I'm more less running out of option, the battery is still holding correct voltage and isn't leaking.

[tsbservice]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

I would try IE browser in compability mode.

[Kazzy]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

I would try IE browser in compability mode.

I will give that a try tommorrow. I would honestly like to avoid taking the machine to the workshop just to plug it in and find out it is the company's damned Internet that has caused this. I know that there are ways to remove printers from being visible. Even with 2 more senior engineer which arrived earlier to give me a hand, have failed. So far I haven't yet came across a Konica which would ping correctly all the DNS, addresses and everything else we put in, except the devices themselves. Similarly attempting to ping the printer from any laptop or computer available through CMD Prompt failed, with a timeout and a loss of 4 packets.

[tsbservice]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

Back up all settings and wipe it(clear all data).

[femaster]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

have you DIRECTLY connected to it with a laptop?

I would honestly like to avoid taking the machine to the workshop just to plug it in and find out it is the company's damned Internet that has caused this.

If you did what Synthohol had stated, the companies "internet" (network?) would have already been eliminated as the problem. If you actually connected a laptop DIRECTLY to the copier, and the same problem remained, then it's an issue with the copier itself. You would have completely removed their infrastructure from the loop during that test and verified one way or the other whether the companies internet (network) was the problem or not.

[tsbservice]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

If I understand correctly he said he was connected to it(machine) with 3 different laptops (with 3 Windows versions) which is certainly more than enough - one would be enough
Although I'm not sure about this model could be IP filtering turned on?

[Synthohol]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

he never said direct. also insinuated the issue *might be their internet* so im unclear how that would be relevant if you just assigned the laptop the same scheme as the copier and use a nic cable. does not even have to be crossover anymore.

[Kazzy]

Re: C224 FV 7 Suddenly unable to print and Access the Web interface

he never said direct. also insinuated the issue *might be their internet* so im unclear how that would be relevant if you just assigned the laptop the same scheme as the copier and use a nic cable. does not even have to be crossover anymore.

Today we tried from a pc that is directly plugged into the network using an ethernet port, the Page scope web connections works fine. I assume printing works also fine, will give it a try in a few minutes. This narrows is down to the fact that no device can see it or access the web connection while being on the Internet wirelessly. I tried it with another windows 7 laptop with an ethernet port, no matter if I was on the top floor or bottom, the pages cope web connection works as long as it was plugged into a wall ethernet port. This narrows is down to the WiFi and perhaps the authencation method they have here. They use both a password and a username, older password work on mobile devices while newer on laptops, so I was told. I had a look in their server room... All I can say is God give strength to whoever wants to replace anything there!